
10,000+ employees
🏥 Healthcare
🛒 Retail
📦 Logistics
Healthcare • Retail • Logistics
CVS Health Careers is the recruitment and employer branding arm of CVS Health, showcasing job opportunities across the company's broad operations—pharmacy retail stores, pharmacy services, health care clinics, distribution warehouses, corporate functions and transportation. The careers site emphasizes purpose-driven work focused on improving access, affordability and quality of health care, and highlights a large workforce (300,000+ employees), inclusive culture, benefits, and hiring resources for applicants.
🔥 4 minutes ago
🐎 Kentucky – Remote
💵 $54.1k - $116.8k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
💼 Consultant
👻 Ghost score 0%
Where this job comes from
Posted on CVS Health Careers's careers page, not through a job board
First seen by Remote Rocketship 4 minutes ago

10,000+ employees
🏥 Healthcare
🛒 Retail
📦 Logistics
Healthcare • Retail • Logistics
CVS Health Careers is the recruitment and employer branding arm of CVS Health, showcasing job opportunities across the company's broad operations—pharmacy retail stores, pharmacy services, health care clinics, distribution warehouses, corporate functions and transportation. The careers site emphasizes purpose-driven work focused on improving access, affordability and quality of health care, and highlights a large workforce (300,000+ employees), inclusive culture, benefits, and hiring resources for applicants.
• Intake, investigate, and resolve appeals, complaints, and grievances across products • Coordinate responses from multiple business units • Review and resolve clinical documentation, clinical complaints, and appeals • Interpret clinical records and apply clinical criteria and policies in line with regulatory and accreditation requirements • Coordinate clinical resolution with internal and external clinician support • Review clinical and benefit documentation and render recommendations • Gather data across multiple system applications • Contact providers, vendors, and internal Aetna departments for additional information • Apply review requirements and ensure specialty-matched practitioner review • Process appeals in accordance with regulatory and accreditation standards • Condense complex information into clear clinical summaries • Coordinate appeals with members, representatives, providers, regulators, consultants, and other participants • Report findings to team leaders and supervisors, respond to rebuttal issues, and recommend improvements • Identify trends and emerging issues and provide input on potential solutions
• Must live in Kentucky, United States • 3–5 years of clinical experience • 3–5 years of Behavioral Health Experience • Experience in reading or researching benefit language • Excellent verbal and written communication skills • Excellent customer service skills • RN with current unrestricted state licensure required • Managed Care experience preferred • Ability to navigate multiple system applications • Knowledge of complex delegation arrangements, coding logic, member and provider contracts, clinical criteria, benefit plan structure, and regulatory requirements
• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • CVS Health bonus, commission or short-term incentive program eligibility
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