Care Management Associate

Job not on LinkedIn

🔥 1 minute ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $18 - $35 / hour

⏰ Full Time

🟡 Mid-level

👻 Ghost score 0%

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CVS Health Careers

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛒 Retail

📦 Logistics

Healthcare • Retail • Logistics

CVS Health Careers is the recruitment and employer branding arm of CVS Health, showcasing job opportunities across the company's broad operations—pharmacy retail stores, pharmacy services, health care clinics, distribution warehouses, corporate functions and transportation. The careers site emphasizes purpose-driven work focused on improving access, affordability and quality of health care, and highlights a large workforce (300,000+ employees), inclusive culture, benefits, and hiring resources for applicants.

📋 Description

• Interface with care coordinators, managers, community members, referral sources, children services, children and young adults, guardians, family members, case managers, and behavioral health providers • Provide administrative and operational support to the Care Coordination department • Manage the inbound care management queue line • Respond to questions and inquiries from members, guardians, and parties assisting with services • Take referrals for OhioRISE, confirm Medicaid eligibility, and process referrals • Complete Health Risk Assessments for assigned members • Work with complex data systems, an Electronic Record System, and/or Excel • Manage competing priorities and adapt to changing operational needs and program priorities • Maintain accurate workflows and information while supporting vulnerable populations and families • Communicate and collaborate with team members and leadership

🎯 Requirements

• Must reside in Ohio • Recent experience working for other MCOs, specifically within the last 5-7 years in the state of Ohio; experience may be replaced with recent employment with healthcare organizations or companies • Must be able to pass the CANS assessment and obtain certification within 90 days of employment • HS Diploma, GED or Equivalent Experience • Ability to demonstrate critical and quick thinking • Detail oriented for manual data entry • Ability to handle escalated calls • Problem solving skills in stressful situations • Ability to multitask in multiple systems at one time • Ability to take initiative and accountability in own learning • Ability to independently manage time and assigned tasks • Ability to maintain confidentiality and comply with HIPAA and organizational privacy requirements • Must have a private, distraction-free work location • Must secure own internet • Ability to work Monday-Friday, 8am-5pm standard business hours

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program in addition to base pay • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • Equipment provided before the first day • Remote telework • No required holidays or weekends

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