Customer Service Representative

Job not on LinkedIn

🔥 1 minute ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $17 - $34 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CVS Health Careers

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛒 Retail

📦 Logistics

Healthcare • Retail • Logistics

CVS Health Careers is the recruitment and employer branding arm of CVS Health, showcasing job opportunities across the company's broad operations—pharmacy retail stores, pharmacy services, health care clinics, distribution warehouses, corporate functions and transportation. The careers site emphasizes purpose-driven work focused on improving access, affordability and quality of health care, and highlights a large workforce (300,000+ employees), inclusive culture, benefits, and hiring resources for applicants.

📋 Description

• Serve as the primary customer support resource for long-term care residents, responsible parties, and facility staff regarding account inquiries and billing concerns • Collect, review, and verify billing details, insurance coverage, payer information, and applicable coding • Update, maintain, and document customer account activities within designated work campaigns and servicing platforms • Review account status, identify discrepancies, and take appropriate action toward resolution • Conduct outbound calls to customers, responsible parties, insurance providers, and facilities to reconcile account issues and resolve outstanding balances • Process customer payments accurately and perform follow-up activities to ensure proper posting and account resolution • Research and resolve billing questions, payment concerns, and account discrepancies • Maintain detailed and accurate documentation of customer interactions and account activity • Ensure compliance with federal and state regulations, company policies, privacy standards, and departmental procedures • Participate in corporate campaigns, special projects, and strategic initiatives • Collaborate with internal departments to resolve customer concerns and improve service delivery • Meet established performance, quality, and productivity standards • Perform other duties as needed

🎯 Requirements

• 1+ year of experience in a high-volume call center environment • 1+ year of experience with health insurance billing, including Medicaid, Medicare, and/or Medicare Part D • 1+ year of experience in a remote, work-from-home environment • Willingness to work Monday-Friday, working an 8-hour shift between 8:30am-6:30pm EST • Demonstrated proficiency in working multiple systems simultaneously • Proficiency with Microsoft Office (Outlook, Word, Excel) • High school diploma or GED • Previous experience in a long-term care and/or pharmaceutical environment preferred • Associate’s degree preferred • Strong written and verbal communication skills • Demonstrated professional demeanor in all communications • Excellent attention to detail • Strong administrative and data entry skills • Ability to build relationships with customers and members • Excellent customer service skills • Strong problem-solving, investigative, and conflict-resolution skills

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program in addition to base pay • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being, based on eligibility

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