Customer Care Specialist I

🔥 1 hour ago

🌵 Arizona, Florida, +7 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🌲 North Carolina – Remote 🏰 Missouri – Remote 🤠 Texas – Remote

💵 $13 - $34 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Agiliti

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1939

🏥 Healthcare

📦 Logistics

🤝 B2B

Healthcare • Logistics • B2B

Agiliti is a healthcare services company that manages, maintains and supports medical equipment and clinical technology for healthcare providers. The company offers field operations and customer service, clinical engineering, manufacturing and engineering, technology and information systems, and supply chain/logistics services designed to ensure critical equipment is available and patient-ready. Agiliti positions itself as a B2B partner to hospitals and healthcare organizations, emphasizing mission-driven culture, community service, and diversity and inclusion.

📋 Description

• Provide outstanding service to customers • Resolve product or service problems • Answer large volumes of incoming calls using product and company knowledge • Acquire customer orders and route orders to the appropriate service site • Maintain comprehensible records of customer interactions in call center databases • Update system information to maintain accurate customer data throughout the order process • Identify customer needs, clarify information, research issues, and provide accurate answers to queries and concerns • Follow call center scripts for different topics • Troubleshoot customer issues, explain solutions, expedite corrections or adjustments, and follow up to ensure resolution • Maintain general knowledge of all product and service lines and route requests to appropriate support specialists • Identify cross-selling opportunities for additional products and services • Present product opportunities and route service leads to Inside Sales specialists for follow-up

🎯 Requirements

• High School Diploma or 2 years of equivalent experience required • Previous experience in a high-volume call center is preferred • Available to work weekends and holidays as needed • Ability to multi-task, set priorities and manage time effectively is preferred • Proven track record of new business generation resulting in increased revenue • Health care industry knowledge preferred • Strong phone and verbal communication skills along with active listening • Ability to identify problems and find effective solutions • Self-control, patience, and ability to make decisions under pressure • Solid knowledge of products and solutions sold in the market, including competitive products • Practiced documentation skills and attention to detail • Ability to balance multiple priorities, objectives, and customer obligations in a fast-paced environment • Customer-oriented telephone etiquette and relationship-building abilities • Understanding of company vision, mission, methods, and sales strategy • Computer skills including the entire MS Suite, Customer Relationship Management Software, and order management systems • Available to work Monday–Wednesday and Fridays, every other weekend, from 3 pm to midnight CST

🏖️ Benefits

• Health insurance options for Medical, Dental & Vision plans • Short- and Long-Term Disability plans • Flexible Spending Accounts • Health Savings Accounts • Life Insurance Options • Paid Time Off • 401K Saving Plan with employer match • Employee Discounts • Tuition Reimbursement • Daily Pay program • Employee Assistance Program • Wellness programs • Vaccination expenses covered at a participating clinic when required • Reasonable accommodations for qualified individuals with disabilities

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