Production Training Support Specialist

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $83k - $87k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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GovCIO

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

💼 Consulting

🏛️ Government

🔒 Cybersecurity

Consulting • Government • Cybersecurity

GovCIO is a technology company that specializes in providing digital solutions and IT services to government agencies. Their focus is on transforming public sector operations through innovative technology, thereby enhancing the efficiency and effectiveness of government services.

📋 Description

• Communicate complex ideas in easy-to-understand terms with both technical and non-technical learners • Maintain subject matter expertise on the RES system platform and changes • Provide customer service and resolution to client and internal team member questions and requests • Participate in system enhancement meetings and serve as subject matter expert on system updates as needed • Analyze data discrepancies, identify root causes, and report findings to management for resolution • Research and resolve customer requests related to RES • Provide production support for RES, ensuring accurate interpretation and application of program guidelines • Create training materials based on customer support needs and requests

🎯 Requirements

• Bachelor’s degree in communications, or commensurate experience with training and support systems and 5 - 8 yrs of experience • Ability to convey complex technical concepts in simple, easy-to-understand language • Strong relationship building skills • Strong organization skills and efficient time and priority management • Excellent verbal and written skills with exceptional attention to detail • Self-directed and proactive, anticipating learner questions and customer needs • Knowledge and proficiency in adult learning • Ability to handle confidential and sensitive information with the appropriate discretion • Software expertise in Office 365, including Teams and SharePoint • 1+ year of experience in software industry using AGILE methods • Ability to obtain and maintain a Suitability/Public Trust clearance

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