Customer Care Specialist I

🔥 1 minute ago

🐊 Florida, Illinois, +5 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🤠 Texas – Remote

💵 $13 - $34 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Agiliti

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1939

🏥 Healthcare

📦 Logistics

🤝 B2B

Healthcare • Logistics • B2B

Agiliti is a healthcare services company that manages, maintains and supports medical equipment and clinical technology for healthcare providers. The company offers field operations and customer service, clinical engineering, manufacturing and engineering, technology and information systems, and supply chain/logistics services designed to ensure critical equipment is available and patient-ready. Agiliti positions itself as a B2B partner to hospitals and healthcare organizations, emphasizing mission-driven culture, community service, and diversity and inclusion.

📋 Description

• Provide outstanding customer service • Resolve product or service problems • Answer high volumes of incoming calls • Acquire customer orders and route orders to the appropriate service site • Maintain comprehensive records of customer interactions in call center databases • Update system information to maintain accurate customer data throughout the order process • Identify customer needs, clarify information, research issues, and provide accurate answers • Follow call center scripts for different topics • Troubleshoot problems, explain solutions, expedite corrections or adjustments, and follow up to ensure resolution • Maintain general knowledge of all product and service lines • Route requests to appropriate support specialists • Identify cross-selling opportunities for additional products and services • Present product opportunities and route service leads to Inside Sales specialists for follow-up

🎯 Requirements

• High School Diploma or 2 years of equivalent experience required • Previous experience in a high-volume call center is preferred • Available to work weekends and holidays as needed • Ability to multi-task, set priorities and manage time effectively is preferred • Proven track record of new business generation resulting in increased revenue • Health care industry knowledge preferred • Strong phone and verbal communication skills along with active listening • Ability to identify problems and find effective solutions • Ability to make decisions under pressure • Solid knowledge of products and solutions, including competitive products • Documentation skills and attention to detail • Ability to balance multiple priorities in a fast-paced environment • Time management skills • Entire MS Suite, Customer Relationship Management Software, and order management systems • May be required to obtain certain vaccinations or provide proof of current vaccination status based on customer and/or company requirements

🏖️ Benefits

• Health insurance options for Medical, Dental & Vision plans • Short- and Long-Term Disability plans • Flexible Spending Accounts • Health Savings Accounts • Life Insurance Options • Paid Time Off • 401K Saving Plan with employer match • Employee Discounts • Tuition Reimbursement • Daily Pay program • Employee Assistance Program • Wellness programs • Required vaccinations covered at a participating clinic

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