Lead Director – Strategic Customer Engagement Operations

Job not on LinkedIn

🔥 13 hours ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $100k - $231.5k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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CVS Health Careers

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛒 Retail

📦 Logistics

Healthcare • Retail • Logistics

CVS Health Careers is the recruitment and employer branding arm of CVS Health, showcasing job opportunities across the company's broad operations—pharmacy retail stores, pharmacy services, health care clinics, distribution warehouses, corporate functions and transportation. The careers site emphasizes purpose-driven work focused on improving access, affordability and quality of health care, and highlights a large workforce (300,000+ employees), inclusive culture, benefits, and hiring resources for applicants.

📋 Description

• Set engagement strategy and priorities across the client portfolio • Sequence engagements and meetings to advance relationships toward milestones • Lead planning and preparation of client engagements with the AVP of Customer Success • Define engagement objectives and approaches • Confirm internal stakeholders and subject matter experts and key messages • Support discovery and pre-sales conversations with prospective clients • Prepare leadership for client interactions with client context, relationship history, and objectives • Capture outcomes, meeting notes, action items, owners, and next steps • Ensure timely follow-up with clients and internal stakeholders • Maintain a consolidated view of engagement activity across all clients • Produce regular reporting for Customer Success leadership • Adapt engagement plans as client needs and priorities evolve

🎯 Requirements

• 10+ years of experience in client engagement operations, business operations, chief of staff, or program operations • Experience supporting complex enterprise pre-sales or prospective client engagements • Experience coordinating engagements with senior executives, both internal and external • Experience in a client-facing role • Exceptional organizational skills managing concurrent engagements, priorities, and stakeholders • Ability to convene and align cross-functional teams without direct authority • Ability to operate effectively in an evolving environment and pivot as client and business needs change • Bachelor’s degree, or equivalent experience (High School diploma + 4 years of relevant experience) • Experience within healthcare and/or technology is strongly preferred • Experience within healthcare, healthcare technology, digital health, or enterprise technology is preferred • Experience supporting complex enterprise pre-sales cycles, strategic pursuits, solution consulting, or technical discovery is preferred • Experience in a fast-paced, evolving environment where processes and operating models may still be developing is preferred

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • CVS Health bonus, commission or short-term incentive program • Equity award program

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