Customer Success Manager

Job not on LinkedIn

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $110k - $152k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Sift

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Sift is an industry leader in digital fraud management, offering robust AI-powered solutions to combat various forms of online fraud such as account takeovers, payment fraud, and chargebacks. With a scalable platform, Sift enables businesses to secure their operations through advanced decision-making and fraud detection technologies. Their platform is trusted by over 700 global brands, providing precise, user-level insights to turn fraud challenges into opportunities for scalable growth. Sift emphasizes the importance of partnerships and a strong community to enhance their fraud decisioning service, fostering secure business development across various sectors like e-commerce, fintech, and travel. Additionally, Sift is recognized for its insights and efforts in fraud industry leadership, featuring capabilities such as payment protection, account defense, and dispute management.

📋 Description

• Serve as a day-to-day point of contact for a portfolio of accounts • Build trusted customer relationships with guidance from senior CSMs and the manager on complex situations • Diagnose underlying customer needs beyond stated requests • Escalate ambiguous or high-stakes situations to senior team members • Help customers adopt Sift platform features relevant to their goals • Track progress toward measurable customer outcomes • Represent customer feedback and needs internally • Partner with senior CSMs and other teams on escalations • Help prepare and contribute to QBRs and other customer-facing reviews • Develop product and fraud-industry expertise • Contribute best practices to the team

🎯 Requirements

• 3+ years of experience in a customer-facing Customer Success, Account Management, or similar role, or equivalent practical experience • Strong critical thinking and problem-solving skills • Demonstrated ability to build trusted relationships with customers and represent their needs internally • Experience leveraging AI/LLM tools (e.g., ChatGPT, Claude, Cowork) for day-to-day work • General fluency with AI-assisted workflows • Strong customer-facing communication skills, comfortable with technical and non-technical audiences • Experience in the fraud, payments, or trust & safety industry is nice to have • Bachelor's degree in a relevant field, or equivalent practical experience, is nice to have • Experience supporting or contributing to strategic business reviews (e.g., QBRs) is nice to have • Familiarity with SaaS products is nice to have • Must live in and be authorized to work from a state where Sift is registered • Sift is unable to sponsor candidates who require new/initial H-1B visa sponsorship; candidates who already hold H-1B status may be considered

🏖️ Benefits

• 401k plan • Medical, dental and vision coverage • Flexible lifestyle wallet • Learning & development reimbursement • Flexible time off • Company Mental Health Days • Equity • Competitive total compensation package

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