Senior Customer Success Manager

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $90k - $100k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Zeta Global

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

💼 Consulting

📦 Logistics

✈️ Travel

💰 Post-IPO Debt on 2024-09

Consulting • Logistics • Travel

Zeta Global is an AI-powered marketing cloud that leverages proprietary AI and trillions of consumer signals to acquire, grow, and retain customers more efficiently. The Zeta Marketing Platform (ZMP) offers a comprehensive suite of tools, including data management, customer data platforms (CDP), email service providers (ESP), and digital signal processing (DSP), to create individualized customer experiences and improve marketing outcomes. Zeta emphasizes omnichannel marketing, customer intelligence, and data-driven marketing strategies, partnering with brands, agencies, and publishers worldwide to accelerate brand growth and engagement. Their platform is designed to tackle complex marketing challenges with solutions for customer acquisition, growth, and retention through predictive AI and actionable consumer data.

📋 Description

• Serve as the primary point of contact and trusted advisor for a portfolio of enterprise clients. • Understand client business objectives, marketing strategies, and KPIs. • Develop and execute loyalty and lifecycle marketing strategies to improve engagement, acquisition, retention, and lifetime value. • Analyze campaign performance, customer engagement trends, and marketing KPIs to identify optimization opportunities. • Provide actionable recommendations based on data-driven insights. • Guide clients in leveraging Zeta's marketing platform capabilities and maximizing platform adoption. • Present campaign results, performance insights, and strategic recommendations to client stakeholders. • Identify account risks, address client challenges, and uncover upselling, cross-selling, and expansion opportunities. • Collaborate with Customer Success, Analytics, Operations, and commercial teams. • Share client feedback and industry trends to inform product enhancements. • Manage multiple client priorities, oversee key deliverables, and ensure timely execution.

🎯 Requirements

• 5+ years of experience in Customer Success, Client Services, Account Management, or a related client-facing role within MarTech, SaaS, or digital marketing. • Strong understanding of email marketing, marketing automation, loyalty programs, and customer lifecycle strategies. • Experience managing enterprise client relationships and serving as a strategic advisor to senior marketing stakeholders. • Demonstrated ability to analyze marketing performance data, identify trends, and translate insights into actionable business recommendations. • Excellent communication, presentation, and relationship management skills, with the ability to engage both technical and non-technical audiences. • Strong project management and organizational skills, with the ability to balance multiple client accounts, competing priorities, and cross-functional initiatives. • A proactive, solutions-oriented mindset and the ability to thrive in a fast-paced, collaborative environment. • Experience working with enterprise email service providers (ESPs), customer data platforms (CDPs), or marketing automation platforms such as Salesforce Marketing Cloud, Adobe Campaign, Braze, Iterable, or similar technologies. • Familiarity with email marketing performance metrics, including deliverability, engagement, conversion, and customer retention. • Experience with audience segmentation, personalization, customer journey orchestration, and omnichannel marketing strategies. • Understanding of marketing data, analytics, and campaign measurement.

🏖️ Benefits

• Unlimited PTO • Excellent medical, dental, and vision coverage • Employee Equity and Stock Purchase Plan • Employee Discounts • Virtual Wellness Classes • Pet Insurance

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