Test Lead, CSM

Job not on LinkedIn

🔥 59 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Metrc

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 Venture Round on 2018-10

Consulting • Logistics • Healthcare

Metrc is a company that specializes in track-and-trace technology for the cannabis industry, providing end-to-end supply chain visibility. Established in Colorado in 2011, Metrc has pioneered a solution that combines advanced software, RFID technology, and a secure database to track cannabis from seed to sale. Metrc provides tools to streamline compliance, support tax revenue accounting, and secure regulated markets. Additionally, it offers support and training to ensure effective use of its platform. The company partners with various states and regions across the United States, including California, Virginia, and Colorado, to implement its supply chain solutions.

📋 Description

• Manage state-required testing in the SaaS platform • Collaborate with developers and product owners to handle and interpret requirements and defects • Research, learn, apply, and distribute quality assurance information • Create and refine process, user, and testing documentation • Manage contract administrative documentation processes and assets • Create and execute test cases • Lead quality assurance and quality control for California’s local team • Foster client-agency relationships through frequent updates, system and state-regulation knowledge, and productive meetings • Generate documentation of state processes and Custom Development Requests (CDRs), and communicate status updates • Create industry messaging to communicate system changes • Coordinate internal Metrc departments to provide resources for client-agency requests • Oversee Metrc environment configurations for client agencies • Demonstrate Metrc system offerings to client agencies and/or licensed businesses • Maintain Teamwork project management sites or future project management tools • Lead ad-hoc documentation efforts for state-specific user materials • Manage administrative documentation and processes • Participate in special events as a Metrc subject matter expert • Assist the Metrc Product organization in improving testing processes and techniques • Perform other duties as assigned

🎯 Requirements

• 24 months experience performing automated or manual software testing in an agile software development environment • 12 months experience managing and performing activities related to technical and business requirements in support of a SaaS solution • 6 months experience creating training materials, user guides, or process documentation • Experience managing projects and operational tasks in support of customer needs • Experience managing contractually required administrative and technical documentation in support of a SaaS solution • Experience managing system/platform configurations to meet customer business needs in support of a SaaS solution • Preferred experience with Government Projects • Preferred background in Regulated Cannabis Industry and Government Policies • Open to candidates located within the state of California • Frequent travel ranging from 0% to 5% of work time • Ability to sit, talk or hear frequently • Visual acuity to operate equipment, read technical information, and/or use a keyboard and mouse

🏖️ Benefits

• Frequent travel ranging from 0% to 5% of work time • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions • Equal Opportunity Employer

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