Customer Success Manager

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

FeedbackFruits

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

📚 Education

🤖 Artificial Intelligence

☁️ SaaS

Education • Artificial Intelligence • SaaS

FeedbackFruits is an innovative education technology company based in Amsterdam, dedicated to enhancing teaching and learning experiences through its all-in-one platform. Founded in 2012, the company provides a variety of tools designed for assessment, collaboration, and engagement, allowing educators to create customized pedagogies that boost student success. With AI-driven features, FeedbackFruits integrates seamlessly into existing Learning Management Systems (LMS) to promote active learning and streamline educational processes for both students and instructors.

📋 Description

• Own a portfolio of US partner institutions and manage renewals end to end, from proposal through contract negotiation with the Legal team • Monitor adoption health and turn usage data into actionable adoption plans and reports • Run trainings and demos for faculty and instructional designers • Advise on pedagogy and product usage • Build relationships across institutions, from instructors to C-level stakeholders • Develop internal champions who advance FeedbackFruits adoption • Identify upsell and cross-sell opportunities and lead expansion conversations with the US Account Executive • Visit partner campuses and represent FeedbackFruits at events and conferences for up to 20% of the time • Bring evidence-based partner feedback to the Product team • Maintain accurate HubSpot records, renewal forecasts and at-risk account visibility

🎯 Requirements

• At least 3 years in account management, customer success or partner management • Demonstrated experience landing renewals, including difficult renewals • Comfortable independently holding conversations with professors and provosts • Ability to quickly learn complex software • Ability to analyze data and explain an LMS integration clearly • Ability to independently manage and prioritize a book of business, identify risks early and take action • Confident negotiation skills • Resilience when progress is slow • Clear and early communication of account risks and well-reasoned decisions • Familiarity with Canvas, Blackboard, Moodle or D2L Brightspace is helpful • Knowledge of procurement, accessibility and the academic calendar in US higher education is helpful • HubSpot experience is helpful • Based in the Eastern or Central US time zone • Authorized to work in the US without sponsorship • Available 40 hours per week • Able to travel up to 20% of the time

🏖️ Benefits

• Commission structure • 401(k) with employer contribution • Health, dental, and vision insurance (50% contribution toward spouse and children) • 25 days PTO (vacation and sick combined) • A paid day off on your birthday • 3 paid volunteering days per year • 3 paid L&D days per year • $550 annual learning budget • Company laptop • Fully remote • Unlimited access to mental health support via OpenUp

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume