Senior Customer Success Manager

🔥 3 minutes ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MoEngage

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

☁️ SaaS

🤖 Artificial Intelligence

📣 Marketing

SaaS • Artificial Intelligence • Marketing

MoEngage is a cross-channel customer engagement platform designed for marketers and product owners who strive for agility over complexity. The platform helps consumer brands respond to customer expectations using real-time insights and personalized communications across multiple channels. With capabilities in artificial intelligence, data management, and secure scaling, MoEngage supports industries such as financial services, media & entertainment, retail & e-commerce, and more. Trusted by over 1,350 global brands, MoEngage enables businesses to enhance customer engagement, improve retention, and drive lifetime value through AI-driven analytics and personalized customer experiences.

📋 Description

• Onboard customers with integration support and drive adoption of MoEngage products • Serve as the point of contact for accounts and be responsible for customer growth • Build relationships with senior stakeholders and manage account planning • Provide CRM and mobile marketing automation expertise to customers • Advise clients on effective ways to use the MoEngage Platform • Act as a product evangelist, consulting top internet companies on growth

🎯 Requirements

• 5-7 years of experience with relevant experience • Understanding of the Mobile Ecosystem & App Marketing • Previous experience in a Success or Support Engineer role for a SaaS company is a plus • SaaS and B2B experience is a must • Ability to understand customer requirements and identify how MoEngage can add value • Ability to take ownership of the relationship post-sales and grow the customer • Ability to champion the product and be an evangelist • Empathy for client-facing and cross-functional work • Strong written and verbal communication skills • Awareness of Information Security concepts and best practices

🏖️ Benefits

• Fully remote work arrangement • Equal opportunities for success and growth • Inclusive and diverse workplace • Collaboration with smart and passionate people • Work on world-class technology at scale

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