Lead Director – Strategic Customer Engagement Operations

Job not on LinkedIn

🔥 16 hours ago

🏄 California, Illinois, +3 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote

💵 $100k - $231.5k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Set engagement strategy and priorities across the client portfolio • Sequence engagements and meetings to advance relationships toward milestones • Align leadership time and internal resources • Lead planning and preparation of client engagements with the AVP of Customer Success • Define engagement objectives and approach • Confirm internal stakeholders and subject matter experts for each engagement stage • Support discovery and pre-sales conversations with prospective clients • Prepare leadership for client interactions through client-context and relationship briefings • Capture outcomes, meeting notes, action items, owners, and next steps • Ensure clear and timely follow-up with clients and internal stakeholders • Maintain a consolidated view of engagement activity across all clients • Produce regular reporting for Customer Success leadership • Adapt engagement plans as client needs, priorities, and circumstances evolve

🎯 Requirements

• 10+ years of experience in client engagement operations, business operations, chief of staff, or program operations • Experience supporting complex enterprise pre-sales or prospective client engagements • Experience coordinating engagements with senior executives, both internal and external • Experience in a client-facing role • Exceptional organizational skills and ability to manage concurrent engagements, priorities, and stakeholders • Ability to convene and align cross-functional teams without direct authority • Ability to operate effectively in an evolving environment • Bachelor’s degree, or equivalent experience (High School diploma + 4 years of relevant experience) • Experience within healthcare and/or technology is strongly preferred • Experience within healthcare, healthcare technology, digital health, or enterprise technology is preferred • Experience supporting complex enterprise pre-sales cycles, strategic pursuits, solution consulting, or technical discovery is preferred • Experience working in a fast-paced, evolving environment where processes and operating models may still be developing is preferred

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • CVS Health bonus, commission or short-term incentive program • Equity award program

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