Manager, Client Operations

Job not on LinkedIn

🔥 1 minute ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $60.3k - $132.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CVS Health Careers

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛒 Retail

📦 Logistics

Healthcare • Retail • Logistics

CVS Health Careers is the recruitment and employer branding arm of CVS Health, showcasing job opportunities across the company's broad operations—pharmacy retail stores, pharmacy services, health care clinics, distribution warehouses, corporate functions and transportation. The careers site emphasizes purpose-driven work focused on improving access, affordability and quality of health care, and highlights a large workforce (300,000+ employees), inclusive culture, benefits, and hiring resources for applicants.

📋 Description

• Serve as the main operational contact for clients and internal stakeholders • Align client success strategy with projects and resources across a matrix of roles • Partner with senior account management and enterprise client leadership on client priorities • Manage client conversations about timing, expectations, and problem resolution • Prioritize competing demands and communicate priorities and handoffs • Lead program implementations across member outreach, data ingestion, reporting, and network activation • Build and maintain relationships with key stakeholders • Ensure client deliverables meet or exceed SOW requirements • Document client requirements for program success • Oversee client meeting documentation, including data entry, meeting minutes, and action items • Oversee client direct mail and email campaigns • Manage ad-hoc reporting projects and monitor program success • Forecast and communicate updates and escalations to internal stakeholders • Submit and track tickets for client requests • Manage internal tracking, documentation, and client response formulation for member grievances • Provide backup account coverage in the absence of the Client Success Executive • Manage team utilization, project assignments, and resource allocation across matrixed teams • Present complex concepts to clients through clear data presentations, speaking, and writing • Oversee client-facing deliverables, custom data and reporting requirements, and program metrics using automated operational systems

🎯 Requirements

• 4 to 6 years of healthcare account operation experience managing complex programs with high executive visibility • 2 to 4 years of experience planning, resourcing, and executing client-visible projects across product, technical, and delivery teams • 2 to 4 years of stakeholder management experience • 1 to 4 years of experience motivating across teams and building and mentoring colleagues • Strong client communication skills, including delivering unfavorable news while maintaining client relationships • Prior experience using Power BI and Asana • Ability to learn details quickly to coach others or solve complex problems • 1+ years of experience tying operational solutions to client or process problems • Ability to travel 3–4 days up to 6 times a year • 2+ years of experience serving as a primary facilitator and presenter to clients and matrixed teams several times a week • Proven track record of reviewing and organizing data in Excel • Experience using Google Suite, including Gmail, Sheets, and Slides • Bachelor’s degree in business, economics, operations management, or a related field, or equivalent combination of experience and training • Knowledge of Medicare, Medicaid, and Commercial plan structures • 1+ years of experience with healthcare risk and quality standards • Understanding of SQL data structure and queries • Experience using AI agents to find answers in data • Understanding of STARs, CAHPs, and HEDIS • 1+ years of demonstrated expert knowledge of client data use in Signify programs • 1+ years of documented expert knowledge of Member Journey materials in Signify programs

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • CVS Health bonus, commission or short-term incentive program in addition to base pay

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