Patient Care Coordinator

Job not on LinkedIn

🔥 1 hour ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $17 - $25 / hour

⏱ Part Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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CVS Health Careers

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛒 Retail

📦 Logistics

Healthcare • Retail • Logistics

CVS Health Careers is the recruitment and employer branding arm of CVS Health, showcasing job opportunities across the company's broad operations—pharmacy retail stores, pharmacy services, health care clinics, distribution warehouses, corporate functions and transportation. The careers site emphasizes purpose-driven work focused on improving access, affordability and quality of health care, and highlights a large workforce (300,000+ employees), inclusive culture, benefits, and hiring resources for applicants.

📋 Description

• Serve as the primary point of contact for patients, caregivers, referral sources, and branch locations regarding nutrition therapy orders and account inquiries • Process monthly patient refill requests received through digital channels and inbound phone calls • Review and verify patient demographics, insurance information, and order documentation to ensure accurate and timely shipment of supplies • Update electronic patient records and maintain accurate account information • Answer incoming calls, provide order status updates, and route inquiries to appropriate departments • Assist patients with refill requests, payment processing, and general account-related questions • Investigate and resolve routine patient concerns while escalating complex issues to clinical or management staff • Review patient accounts for outstanding balances and assist with payment collection activities • Receive and process credit card and other payment transactions accurately • Support team members during high-volume periods and complex patient service situations • Ensure a positive patient experience through professional, compassionate, and efficient service

🎯 Requirements

• High School Diploma, GED, or equivalent • Minimum of one year of customer service experience • Minimum of one year of experience using Microsoft Office applications, including Outlook, Excel, and Word • Strong communication, organizational, and customer service skills • Ability to multitask and work effectively in a fast-paced environment • Demonstrated problem-solving and decision-making abilities • Ability to work independently in a remote environment while maintaining productivity and quality standards • Candidates may reside anywhere within the United States

🏖️ Benefits

• Dental benefits • Vision benefits • Wellness resources • Employee discounts • Access to certain voluntary benefits • Other programs supporting physical, emotional, and financial well-being • CVS Health bonus, commission or short-term incentive program eligibility

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