Referral Services Supervisor

Job not on LinkedIn

🔥 1 minute ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $43.9k - $93.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CVS Health Careers

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛒 Retail

📦 Logistics

Healthcare • Retail • Logistics

CVS Health Careers is the recruitment and employer branding arm of CVS Health, showcasing job opportunities across the company's broad operations—pharmacy retail stores, pharmacy services, health care clinics, distribution warehouses, corporate functions and transportation. The careers site emphasizes purpose-driven work focused on improving access, affordability and quality of health care, and highlights a large workforce (300,000+ employees), inclusive culture, benefits, and hiring resources for applicants.

📋 Description

• Supervise a team of 15-18 and manage performance in collaboration with the team manager • Provide daily direction and communication to advocates so patient calls are answered timely, efficiently, and knowledgeably • Evaluate processes and procedures and suggest methods to improve operations, efficiency, and service • Provide statistical and performance feedback and regular coaching to team members • Write and administer performance reviews for skill improvement • Ensure advocates have appropriate training and resources • Create and maintain a high-quality work environment • Lead or participate in special and ongoing projects • Establish work procedures and processes supporting company and departmental standards • Communicate department or agent concerns upward using appropriate judgment • Collaborate with field partners and lead special projects • Mentor and coach other service delivery supervisors • Partner with colleagues to maintain target metrics and a positive patient experience • Coach and develop advocates, monitor calls, drive results, and support team engagement • Serve as a subject matter expert for other supervisors and close skills gaps • Liaise between the TPS team and Quality Assurance/Issue Resolution team • Identify process gaps and recommend solutions • Generate and implement ideas to improve OKRs and patient experience • Lead team recognition efforts and contribute to a positive culture • Report to the Director, Service Delivery

🎯 Requirements

• Desire to lead a team • Flexible and positive attitude • Communication proficiency • Organization skills • Outstanding phone demeanor and etiquette • High level of integrity • Computer proficiency including Google Docs and Sheets • Problem Solving/Analysis • Proven success in a supervisory role • Ability to multitask, prioritize, and manage time effectively • Project leadership skills • Innovation • Collaborative work with colleagues and peers

🏖️ Benefits

• Paid vacation/sick time and holidays • Health, dental and vision insurance • Retirement options • Brand new, beautiful working environment • Supportive and fun culture • High levels of responsibility and rapid advancement • Opportunity to be at the forefront of a revolution in healthcare • Medical, dental, and vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being

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