Service Advocate – Operations

Job not on LinkedIn

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $17 - $34 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.

Apply Now

Find Similar Remote Jobs

CVS Health Careers

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛒 Retail

📦 Logistics

Healthcare • Retail • Logistics

CVS Health Careers is the recruitment and employer branding arm of CVS Health, showcasing job opportunities across the company's broad operations—pharmacy retail stores, pharmacy services, health care clinics, distribution warehouses, corporate functions and transportation. The careers site emphasizes purpose-driven work focused on improving access, affordability and quality of health care, and highlights a large workforce (300,000+ employees), inclusive culture, benefits, and hiring resources for applicants.

📋 Description

• Make inbound and outbound calls to members and providers regarding healthcare visits, screenings, vaccinations, and medication refills • Work through barriers preventing members from achieving good health • Deliver an empathetic and professional member experience • Educate members to support informed health decisions • Talk with providers and members about health services, medications, and resources • Accurately document conversations in members’ health records • Help Medicare members complete important health screenings and activities • Support improved Star health outcomes

🎯 Requirements

• 2+ years’ experience with call center or outreach involving members/consumers • 3+ years’ experience in a healthcare setting • Experience with HEDIS screening measures • Experience with behavior change • High School Diploma or G.E.D. • Bilingual or multilingual candidates heavily preferred • Reliable high-speed internet connection (at least 50mbps) and suitable remote workspace • Hard wired connectivity to computer is required; DSL, satellite, and wireless broadband are not permitted • Medical certification, such as certified nursing assistant or medical assistant, preferred • Proficiency with Windows and web-based applications and digital communication tools • Professional communication skills • Strong active listening and interpersonal skills • High computer literacy, including ability to troubleshoot issues • Ability to work independently, apply critical thinking, multitask, prioritize, adapt to a fast-paced environment, and maintain professionalism • Ability to absorb and apply new and changing information • Ability to handle pressure and stay calm and positive • Speed and efficiency to meet business metrics and goals

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being, based on eligibility • Reliable high-speed internet connection (at least 50mbps) and suitable remote workspace • Comprehensive benefits package for full-time colleagues

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume