Talent Operations Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $100k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Encoura

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📚 Education

Consulting • Marketing • Education

Encoura is a provider of research, data-driven SaaS tools and consulting services that help colleges and universities recruit, enroll, retain, and engage students across the full student lifecycle. The company offers a unified platform, proprietary student and market datasets (including ACT-linked sources), advanced prospect-to-enroll search and AI-enabled engagement capabilities, digital marketing services, and strategic enrollment consulting used by over 2,000 institutions. Encoura focuses on market insight, targeted student search, family engagement, and funnel optimization to drive enrollment and retention outcomes for higher-education institutions.

📋 Description

• Manage day-to-day administration of HR policies and programs and provide guidance on policy interpretation, employee relations, attendance, conduct, performance, and workplace expectations • Own employee relations intake and case management; conduct or coordinate workplace investigations; document interviews and findings; and recommend follow-up actions • Coach leaders through performance improvement, corrective action, and employment decisions; develop recommendations and coordinate implementation following VP approval • Monitor federal, state, and local employment requirements and recommend updates to HR policies, procedures, notices, practices, and communications • Maintain accurate, complete, and confidential employee records, case files, employment documentation, and compliance reports • Manage periodic audits of HR records and practices, identify gaps or trends, recommend corrective actions and process improvements, and track implementation • Coordinate compliance requirements across recruiting, employment authorization, onboarding, compensation and benefits, payroll coordination, leave and attendance, safety, training, and employee separations • Develop and deliver employee and manager communications and training related to HR policies, respectful workplace expectations, documentation standards, employment practices, and regulatory responsibilities • Partner with Talent Operations leadership, business leaders, legal counsel, vendors, and internal or external resources on compliance and employee relations matters • Use HR systems and workforce data to manage case tracking, monitor compliance activities, identify recurring issues, and recommend actions • Lead or contribute to cross-functional HR compliance projects and organizational change initiatives • Connect with HR support staff and service providers to ensure timely, accurate, and consistent completion of HR processes • Learn policies, systems, workflows, documentation standards, key partners, compliance priorities, and employee relations procedures • Independently manage compliance and employee relations processes, investigations, performance matters, risks, and process gaps • Own assigned compliance and employee relations programs and case-management processes; lead audits, investigations, training, or cross-functional initiatives

🎯 Requirements

• Bachelor’s degree in human resources, business administration, or a related field, or equivalent relevant experience • 4-7 years of progressive human resources experience, including meaningful responsibility for HR compliance and employee relations • Working knowledge of employment law, HR regulatory requirements, policy administration, workplace investigations, performance management, leave and attendance practices, and employment documentation • Demonstrated ability to handle confidential and sensitive matters with sound judgment, objectivity, and discretion • Strong written and verbal communication, analytical, organizational, and problem-solving skills • Ability to work independently, manage multiple priorities, collaborate across functions, and provide clear, practical guidance to leaders and employees • Proficiency with human resource management systems and standard business applications • Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process • All applicants must be eligible to work in the U.S.

🏖️ Benefits

• Health insurance • Retirement contributions • Paid time off • Other programs that support employee well-being • Certain roles may be eligible for variable compensation in addition to base salary

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