Analyst, Account Manager

Job not on LinkedIn

🔥 2 minutes ago

🏈 Alabama, Alaska, +45 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $43.9k - $85.1k / year

⏰ Full Time

🟢 Junior

💰 Account Manager

👻 Ghost score 0%

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Develop basic account plans and strategies to support customer satisfaction, retention, and business growth • Analyze customer data, performance metrics, and service trends to identify opportunities for improvement and support account management initiatives • Build and maintain working relationships with customers, brokers, and internal business partners • Participate in customer meetings and communications to support account management activities and address customer needs • Coordinate eligibility and enrollment activities, including site additions, urgent enrollments, digital ID card requests, and member eligibility verification • Review benefit grids, plan documents, Summary of Benefits and Coverage materials, and other customer-facing documents for accuracy and completeness • Support renewals through grid review, rate validation, benefit comparisons, documentation review, and deliverable coordination • Assist with billing, commission, and other account-related inquiries and issue resolution • Research customer, broker, and member issues, manage escalations, and coordinate timely resolution • Maintain customer records, activities, service requests, and account updates in Salesforce • Assist with implementation, renewal, and account management projects by tracking tasks, timelines, documentation, and action items • Contribute to team meetings, process improvement initiatives, and collaborative projects

🎯 Requirements

• 1-2 years of relevant experience in account management, customer service, health care operations, benefits administration, or a related field • Strong organizational skills with the ability to manage multiple requests, priorities, and deadlines • Demonstrated attention to detail when reviewing benefit information, customer materials, and plan documentation • Effective written and verbal communication skills • Strong problem-solving skills and the ability to coordinate with multiple business partners • Ability to work independently while contributing effectively within a collaborative team environment • Proficiency with Microsoft Office applications • Bachelor's degree or equivalent combination of education and relevant work experience • Preferred: Medical carrier, health insurance, employee benefits, or benefits administration experience • Preferred: Experience supporting employer groups, brokers, customers, or members • Preferred: Familiarity with eligibility, enrollment, plan documents, or Summary of Benefits and Coverage requests • Preferred: Experience using Salesforce or a comparable customer relationship management platform • Preferred: Experience working with cross-functional or geographically dispersed teams

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program in addition to the base pay range • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being