Customer Relations Representative

Job not on LinkedIn

🔥 3 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $17 - $31 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Respond to customer calls received through the 1-800-SHOPCVS line • Support CVS retail pharmacy stores by resolving customer concerns • Research, interpret, and apply company procedures and policies to resolve concerns • Review and process incoming customer communications, including phone calls, emails, and letters • Communicate with customers through verbal and written correspondence • Partner with field leadership, category managers, and cross-functional teams to resolve issues • Maintain professionalism and service quality in an inbound customer contact center environment • Provide coverage based on business needs, including weekend coverage

🎯 Requirements

• Minimum of 1 consecutive year of customer service experience • Excellent communication, organization, and follow-up skills • Ability to clearly explain program and policy details verbally and in writing • Strong PC skills, including navigating multiple applications simultaneously • Proficiency with Microsoft Windows-based applications and Microsoft Office • Flexibility in work schedule • Ability to successfully complete a paid company training program • Ability to work independently in a home-based environment • Strong time management skills and self-motivation • Ability to adapt to changing business needs • Willingness to be trained in additional skills to support business requirements • Ability to use a CVS Health-provided webcam during work hours • Availability during hours of operation, including weekend coverage as required • Preferred: Bilingual in Spanish • Preferred: Prior inbound call center experience • Preferred: Previous work-from-home experience • Preferred: Prior retail or pharmacy experience • Verifiable High School Diploma, GED, or equivalent experience

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program in addition to base pay • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being