Customer Service Representative

Job not on LinkedIn

🔥 0 minutes ago

🦌 Connecticut – Remote

🦌 Connecticut – Remote

💵 $17 - $31 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Take inbound calls from members and determine the quickest, most effective ways to answer member questions • Create emotional connections with members by understanding and engaging them to champion their best health • Maintain member records within the overall member management system • Provide introductory information and connect members with additional and appropriate benefits/external resources • Review members’ claim history to ensure accurate tracking of benefit maximums, including deductible and coinsurance levels • Explain members’ rights and responsibilities in accordance with plan sponsors’ contracts • Send outbound emails to members where and as needed • Support members with troubleshooting and de-escalation • Escalate queries and concerns when necessary • Handle complaints and inquiries to ensure member satisfaction with products/services • Share solutions and processes with the customer service team • Embody CVS Core values in each interaction

🎯 Requirements

• 1-3 years of call center and/or customer service experience • Basic computer knowledge and technical skills to use IP phones, customer records management, word processing, database, and e-mail/chat programs • A private and confidential workspace free from distractions • A hardwired connection is required (i.e., an Ethernet connection) • Time management skills to promptly respond to e-mails, calls, and chat messages • Active listening skills to effectively handle members who may be upset • Must be able to work Monday-Friday, 9:30am-6:00pm EST • A high school diploma or equivalent is required • A mental health or human services background is preferred • 1-3 years of healthcare experience is preferred • Bilingual or multilingual skills are a plus • Experience working from home in a remote role is preferred • An Associate degree is a plus

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program in addition to base pay • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting colleagues’ physical, emotional, and financial well-being