Customer Service Associate

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $44.1k - $50k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dow Jones

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1882

📱 Media

🤝 B2B

💸 Finance

Media • B2B • Finance

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world’s largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Barron’s, MarketWatch, Mansion Global, Financial News, Investor’s Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics.

📋 Description

• Provide high-quality customer support by telephone, email, web chat, and other supported channels across Dow Jones products and services. • Assist customers with inquiries related to product navigation, content and data, technical support, billing and account administration, subscriptions, pricing, delivery, and other service-related needs. • Deliver professional and positive customer experiences that strengthen customer satisfaction, retention, and loyalty. • Take ownership of customer inquiries through resolution, using sound judgment and problem-solving skills to resolve complex issues. • Meet established key performance indicators, quality standards, and service-level expectations. • Collaborate with Customer Service teams and other Dow Jones departments to ensure escalated or complex issues are handled efficiently and correctly. • Maintain knowledge of Dow Jones products, services, systems, and procedures, with a willingness to learn and support additional products as business needs evolve. • Interact professionally with customers, internal stakeholders, and executives when appropriate. • Report to the Customer Service Supervisor.

🎯 Requirements

• High proficiency in Chinese, either Mandarin and/or Cantonese for both written and verbal communication within a corporate environment. • Fluency in English, for both written and verbal communication. • Strong customer focus with the ability to professionally assess and resolve customer inquiries. • Ability to quickly learn new products, systems, applications, and processes. • Strong attention to detail with the ability to multitask, prioritize, and work effectively independently and as part of a team. • Preferred experience working in a contact center or customer service environment. • Preferred experience handling complex customer concerns across multiple communication channels. • Preferred experience with Salesforce or other customer relationship management systems. • Preferred experience with customer retention, sales, research, or business information products. • Desired college degree or equivalent professional experience. • Desired additional language proficiency beyond the language required for the position. • Desired interest in developing expertise across multiple Dow Jones products and customer segments. • Desire to learn, grow, and build a career within Dow Jones.

🏖️ Benefits

• Comprehensive Healthcare Plans • Paid Time Off • Retirement Plans • Comprehensive Insurance Plans • Education Benefits • Family Care Benefits • Subscription Discounts • Employee Referral Program