Customer Service and Rebate Processing Specialist

🔥 3 minutes ago

🍂 Massachusetts, Utah – Remote

🍂 Massachusetts – Remote ⛷️ Utah – Remote

💵 $17 - $19 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Resource Innovations

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚡ Energy

💼 Consulting

Energy • Software • Consulting

Resource Innovations is a women-led company that provides comprehensive energy transformation services and software. The firm is dedicated to advancing the clean energy transition through innovative energy solutions, focusing on demand-side management and enhancing sustainability for utilities and government entities. With a strong commitment to environmental, social, and governance (ESG) impacts, Resource Innovations delivers end-to-end services that improve customer engagement and operational efficiency, leading to significant CO2 emission reductions. The company operates extensively across North America, Europe, and the Pacific, positioning itself as a leader in the clean energy sector.

📋 Description

• Provide processing and customer support for multiple clients throughout the nation • Provide basic troubleshooting and recommend solutions • Enter data into various database applications • Receive, source, compile, sort, interpret, and verify data for entry • Maintain electronic and hard-copy filing systems for applications, rebates, and supporting documents • Communicate effectively with other departments to service customers • Respond to customer emails and phone calls • Provide exceptional customer service and call handling in a customer-centric environment • Safeguard confidential customer information • Provide peer training and job-shadowing support as assigned • Support any program within the department as assigned • Perform other duties as assigned

🎯 Requirements

• High school diploma or equivalent • Must be able to work an 8-hour shift as assigned within the hours of 8 am to 6 pm • Minimum 6+ months of related work experience in a call center environment • Proficiency in 10-key data entry from a computer keyboard • Experience with Microsoft Word, Excel, and Access • Strong attention to detail • Strong organizational and prioritization skills and ability to multitask • Excellent written and verbal communication skills • Positive and customer-friendly outlook • Ability to follow directions as given • Reliable high-speed internet service and ability to maintain a secure, consistent home internet connection • Minimum internet speed of 50 Mbps download and 5 Mbps upload required; 70+ Mbps download preferred • Successful completion of a comprehensive background check and reference check • Pre-employment drug screen may be required, if applicable to the position

🏖️ Benefits

• Discretionary annual bonus eligibility • Three weeks of paid vacation annually • Paid holidays • 401(k) retirement plan with employer match • Medical coverage • Dental coverage • Vision coverage • Parental leave • Employee assistance program • Commuter benefits • Additional supplemental offerings