Customer Care Representative II

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $15 - $18 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Cardinal Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1971

📦 Logistics

🏭 Manufacturing

🏥 Healthcare

💰 $78M Post-IPO Debt on 2006-08

Logistics • Manufacturing • Healthcare

Cardinal Health is a global healthcare services and products company. It provides a comprehensive range of healthcare services, including medical supply distribution, pharmaceutical distribution, and logistics solutions to various healthcare facilities such as hospitals, community health centers, and ambulatory surgery centers. Additionally, Cardinal Health offers a variety of medical products and pharmaceutical services. The company also focuses on innovative solutions to enhance healthcare delivery, through services like patient support, pharmacy management, and advanced therapy solutions. Cardinal Health is committed to supporting healthcare providers in delivering quality patient care while optimizing operational efficiency.

📋 Description

• Answer approximately 60-80 incoming calls per day from customers, caregivers, and referral sources regarding medical supplies • Place and reorder medical supplies for new and existing customers • Collect information needed for insurance billing and collect payment as needed • Act as a liaison to resolve order issues, research accounts, and provide resolutions • Process orders for distribution centers and internal customers according to scheduling, demand planning, and inventory • Administer orders in internal systems and communicate delays, issues, resolutions, status updates, and next steps • Process non-routine orders such as product samples and include special order requirements • Provide assistance throughout the order placement lifecycle, including product information, order status, discrepancies, and complaints • Operate company-provided hardware and navigate multiple computer programs and systems • Consult supervisors or team leads on complex and unusual problems • Follow compliant business processes and regulatory standards • Interpret insurance terminology, plans, and documentation for customers • Explain products and offerings and ensure compatibility with customer conditions • Maintain a positive, empathetic, and professional attitude toward customers and coworkers

🎯 Requirements

• High school diploma, GED or equivalent, or equivalent work experience, preferred • 2-4 years' experience in high volume call center preferred • Communication and active listening skills • Previous experience working in a remote/work from home setting preferred • Prior experience working with Microsoft Office preferred • Prior experience working with order placement systems and tools preferred • Customer service experience in prior healthcare industry preferred • Root cause analysis experience preferred • Familiarity with call-center phone systems preferred • Excellent phone skills with a focus on quality • Previous experience achieving daily call center metrics, including average handle time, adherence, average speed to answer, and QA • Must be available for mandatory Monday-Friday, 8:00am-5:00pm EST training • Must be open and flexible to work any hours from 8:00am EST to 9:00pm EST, including Saturday hours from 9:00am-3:00pm EST • Dedicated, quiet, private, distraction-free home workspace • High-speed broadband internet via DSL, cable, or fiber; dial-up, satellite, Wi-Fi, Wi-Fi extenders, cellular/hot spot connections are not acceptable • Minimum download speed of 25 Mbps; recommended 50 Mbps • Recommended upload speed of 10 Mbps • Maximum ping rate of 30 ms • Hardwired connection to the router • Surge protector with network line protection for company-issued equipment

🏖️ Benefits

• Medical, dental and vision coverage • Paid time off plan • Health savings account (HSA) • 401k savings plan • Access to wages before pay day with myFlexPay • Flexible spending accounts (FSAs) • Short- and long-term disability coverage • Work-Life resources • Paid parental leave • Healthy lifestyle programs • Company-provided hardware • Remote work from home • Secure high-speed broadband internet requirements and equipment protections