Government Programs Care Manager, Support Specialist II

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $19 - $34 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Health Care Service Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Health Care Service Corporation is an independent licensee of the Blue Cross Blue Shield Association, serving nearly 23 million people across the United States with a wide range of health benefit solutions. The company provides health coverage options for various groups, including employers, individuals, families, as well as Medicare and Medicaid plans. In addition to health insurance, HCSC offers services such as pharmacy solutions, life and dental insurance, and health data technology. With nearly a century of experience, HCSC is dedicated to improving access to quality care, enhancing health outcomes, and reducing costs while maintaining a deep commitment to its members and local communities.

📋 Description

• Contact members and community partners to support healthcare initiatives and activities • Support educational and quality campaigns • Assist with scheduling care manager and member appointments • Perform ongoing functions related to members' health-related social needs directly or via the social service department and community-based organizations • Respond to member inquiries • Support clinicians in the physical and behavioral health care management department with provider and member activities • Support relationships with community partners • Work with community-based organizations • Contribute to the design of community health outreach programs • Perform field-based work as required by initiatives, health campaigns, and departmental functions • Manage low-risk members for health-related social needs, education, and basic outreach screenings, assessments, and inquiries

🎯 Requirements

• Bachelor Degree OR 1 year of college and 3 years of health, social service or community experience, OR 4 years' health, social services or community experience • Knowledge of medical terminology • Experience coordinating member related needs, providing assistance to members, and analyzing member needs • PC proficiency including Microsoft Office applications • Customer service skills • Verbal and written communications skills, including developing written correspondence to members and other department personnel • Coaching skills, including motivational interviewing, to educate members on medical and BH issues • Sponsorship is not available • Employment may be contingent upon successful completion of drug screening in accordance with applicable law

🏖️ Benefits

• Curated development plans and professional development • Health and wellness benefits • 401(k) savings plan • Pension plan • Paid time off • Paid parental leave • Disability insurance • Supplemental life insurance • Employee assistance program • Paid holidays • Tuition reimbursement • Other incentives • Annual incentive bonus plan