Support Specialist

Job not on LinkedIn

🔥 1 minute ago

🌽 Illinois, Kansas, +2 more states – Remote

🌽 Illinois – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote ⚔️ Virginia – Remote

💵 $52k - $65k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Ntiva, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Private equity on 2016-11

Consulting • Healthcare • Logistics

Ntiva, Inc. is a strategic IT services firm that delivers managed IT services, proactive cybersecurity, cloud and Microsoft solutions, and IT consulting to businesses across the United States. The company provides 24/7 support through local technician pods backed by a national team, offers compliance and vCISO expertise (CMMC, HIPAA, SOC 2), cloud architecture, and AI/digital transformation advisory to help organizations reduce downtime, improve security, and align IT with business goals. Ntiva serves a range of industries including government contractors, healthcare, financial services, nonprofits, law firms, manufacturing, and more.

📋 Description

• Resolve technical support incidents within the Service Desk department • Complete reactive and proactive support cases • Provide support and consultation to clients via phone, email, and chat support tickets • Contact clients and vendors on behalf of Ntiva or its clients • Articulate technical findings to management and clients • Respond to escalations from clients and technicians • Coordinate with the team for appropriate escalation and efficient issue resolution • Communicate escalated issues to management • Document troubleshooting steps and relevant interactions • Ensure compliance with company best practices, procedures, and legal/regulatory standards • Create and review internal documentation, knowledge base articles, and tools/utilities • Maintain proficiency in key technology areas through ongoing learning • Participate in regular team meetings • Keep management apprised of department-related issues • Meet billable utilization of 75% or higher • Maintain a CSAT score of 98% or higher • Complete accurate case notes

🎯 Requirements

• 2+ years of Apple support experience • 1+ years of Help Desk experience • Apple Certified Support Professional (ACSP) • Strong problem-solving capabilities • Strong organizational and time-management skills • Ability to manage multiple cases of varying difficulty from multiple clients • Strong attention to detail and accuracy • Strong communication skills • Understanding of the business impact of technical problems and solutions • Capability to manage and troubleshoot integration issues between Microsoft and Apple ecosystems • Ability to communicate professionally in English, both written and orally • Ability to write business correspondence and process procedures • Ability to effectively present information and respond to questions from managers, clients, and the general public • Ability to work flexible hours as business needs dictate • Ability to establish a dedicated, safe, secure workspace free from distractions and hazards • Compliance with Ntiva IT User and Security Policies • U.S. citizenship required • Must complete employment eligibility verification upon hire • Bonus: Bachelor’s Degree in IT/MIS • Bonus: Experience working for a Managed Services Provider • Bonus: Apple retail experience • Bonus: Familiarity with network devices such as firewalls and switches • Bonus: A+, Network+, or Security+ certifications

🏖️ Benefits

• Medical, Dental and Vision coverage for employee and family • 401k + company-matched contributions • 4% match on 5% contribution with no vesting period • Group Term Life and Accidental Death and Dismemberment coverage (company provided) • Short-Term Disability coverage (voluntary enrollment) • Long-Term Disability coverage (company provided) • Health Savings Account (HSA) Options / PPO Options • Employee Assistance Program • Paid Time Off (PTO) • Volunteer Time Off (VTO) • 8 Paid Holidays • 3 Floating Holidays • Education Reimbursement Program • Generous Employee Referral Program with cash bonus for successful referrals • Dynamic Recognition and Rewards • Clear Promotion and Advancement Tracks • Work with Industry-Leading Talent