CPC Processor I, Customer Support

🔥 15 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $15 - $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Datavant

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 $40M Series B on 2020-10

Healthcare • Consulting • Healthcare Insurance

Datavant is a company that provides a platform and network focused on making health data secure, accessible, and usable across the healthcare ecosystem. With a focus on data connectivity and interoperability, Datavant facilitates the movement of healthcare records across a vast network of organizations, including hospitals, clinics, health systems, and data partners. Their suite of products and solutions covers areas such as health data exchange, data transformation, and privacy compliance, serving various clients including health plans, healthcare providers, life sciences, and government organizations. Datavant's mission is to advance human health through improved data exchange and analytics.

📋 Description

• Work an 8.5-hour shift between 8 a.m. and 9 p.m. ET based on business needs, including two 15-minute breaks and a 30-minute unpaid lunch • Answer release-of-information telephone calls and inquiries accurately and promptly • Review, research, resolve, and respond to inquiries received by telephone, email, or written correspondence • Document calls, inquiries, and resolutions in the appropriate software systems • Follow department- and site-specific processes and procedures • Meet and maintain productivity and quality assurance expectations • Follow company policies and procedures • Maintain strict confidentiality of information • Maintain professionalism and rapport with coworkers and management • Communicate problems, complaints, and incidents promptly • Perform work according to training, direction, and facility-specific procedures • Attend mandatory employee meetings or training sessions when directed • Maintain acceptable attendance and report to work as scheduled • Perform other duties as assigned

🎯 Requirements

• High school diploma or equivalent from an accredited institute recognized by the State Department of Education • Friendly, professional manner of communication • Good customer service skills • Experience with a multi-line phone system is required • Intermediate/advanced MS Office proficiency; one year of experience beneficial • Experience in data entry, medical records, health care, insurance claims processing, or proofreading/editing beneficial • Ability to stay organized while working quickly • Strong attention to detail • Passing annual Introductory HIPAA examination • Required to take and pass a 90-day ROI Certification course with a score of 85% or higher • Must satisfy applicable post-offer health screening and vaccination requirements • This job is not eligible for employment sponsorship

🏖️ Benefits

• Post-offer health screenings • Proof and/or completion of vaccinations such as flu shot, Tdap, and COVID-19, with case-by-case exemption review • Reasonable accommodations for individuals with physical and mental disabilities • Anonymous voluntary demographic questions that do not affect the application or hiring process