Delivery Manager – Customer Experience, UC, Contact Center, Endpoint Management, AI

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $121.5k - $170k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

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CDW

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

🏥 Healthcare

📚 Education

💰 Post-IPO Equity on 2015-07

Consulting • Healthcare • Education

CDW is a leading provider of technology solutions, offering a comprehensive range of products and services to address the needs of enterprises, government, healthcare, and education sectors. They specialize in providing IT infrastructure services, managed services, and security solutions. CDW partners with top technology brands to deliver customized solutions that enhance business productivity and performance across various industries. With a strong focus on digital transformation, security, and cloud solutions, CDW supports businesses in navigating the complexities of modern IT environments. Their expertise spans several domains, including digital workspaces, cybersecurity, and enterprise solutions, making CDW a key partner in driving technological advancements.

📋 Description

• Provide leadership and operational oversight for Professional Services delivery within an assigned region • Partner with Sales, Solution Architects, and Services teams to ensure efficient delivery execution, strong client outcomes, and financial and operational goal achievement • Apply understanding of the business and contribute to departmental objectives • Collaborate with cross-functional teams to achieve organizational and delivery goals • Build and maintain relationships with technology partners, CDW account managers, regional managers, architects, and engineers • Collaborate with Sales, Solution Architects, Services teams, and leadership to maximize services financial performance • Manage team performance, including professional and technical development, through coaching and training while balancing utilization and profitability • Ensure team members understand roles and follow service-delivery best practices across solutions and geographies • Act as escalation point for team-performance or client-satisfaction issues • Build and maintain a Trusted Partner Network to augment engineering capacity and capabilities • Participate in client engagements, including sales calls, service estimates, and strategic planning with executive-level stakeholders • Perform approximately 15% billable work focused on strategic-project oversight, customer design or strategy reviews, and similar activities rather than hands-on configuration • Champion CDW’s vision of becoming an AI-fluent organization and guide responsible AI adoption and continuous learning

🎯 Requirements

• Bachelor’s degree required and 7 years of experience delivering large scale, enterprise-class technical solutions including planning, development, implementation, and support OR 11 years of work experience delivering large scale, enterprise-class technical solutions including planning, development, implementation, and support, including 1+ year of managerial experience • Excellent written, presentation, and verbal communication skills • Experience presenting technology recommendations from a business perspective • Ability to engage across levels, functions, cultures, and geographies while building strong relationships • Proven ability to resolve client, project, and personnel challenges effectively • Ability to operate calmly and effectively in situations involving change, ambiguity, and risk • Strong prioritization and multitasking skills in fast-paced environments • Experience developing long-range project plans and schedules for complex initiatives • Ability to apply lessons learned and adapt to new technologies • Relevant ecosystem experience may include Cisco, Microsoft CX products, Citrix, Zoom, RingCentral, and Dialpad • Valid U.S. driver’s license • Ability and willingness to travel as needed to CDW or client locations • Comfortable exploring how AI can enhance strategy, decision-making, and team performance

🏖️ Benefits

• Annual bonus target of 25% subject to terms and conditions of plan • Benefits overview provided by CDW • Salary ranges may be subject to geographic differentials • Ability and willingness to travel as needed to CDW or client locations • Professional and technical development through coaching and training • Supportive, collaborative work environment • Equal opportunity employment