Support Specialist

🔥 4 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $53k - $58k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hallmark - Healthcare Workforce Technology

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

🏥 Healthcare

💼 Consulting

👥 HR Tech

💰 Private equity on 2023-11

Healthcare • Consulting • HR Tech

Hallmark - Healthcare Workforce Technology is a healthcare-native workforce intelligence and enablement company that provides a single, integrated SaaS platform to help health systems optimize labor capacity, control labor costs, improve care quality, and reduce clinician burnout. Their platform combines AI-enabled analytics, vendor management for contingent labor, scheduling and credentialing tools, and provider compensation transparency to drive operational, financial, and engagement outcomes. Hallmark also embeds expert services to support implementation and ongoing workforce transformation for large health systems.

📋 Description

• Assist with technology-related questions from vendors and clients through email and virtual meetings • Investigate, troubleshoot, and resolve support inquiries by gathering relevant information, identifying root causes, and determining appropriate next steps • Manage day-to-day support activities, including tracking requests, following up on open items, and maintaining accurate documentation • Communicate with leadership for vendor and client escalation as needed • Assist with technology projects based on client request • Attend training sessions and internal calls related to new features and product updates • Understand product functionality and translate learnings into effective client and vendor support • Function in a fast-paced, customer service-oriented environment • Use critical thinking to identify issues, assess options, and recommend effective actions • Work from home with dedicated focus • Own issues end-to-end with proactive communication to vendors, clients, and internal teams • Resolve vendor and client questions efficiently with minimal escalation • Maintain accurate, timely, and consistent documentation and follow-ups • Ensure vendors and clients feel supported, informed, and confident using the technology

🎯 Requirements

• Minimum 1-year experience with healthcare technology • Required proficiency in Microsoft Excel • Preferred proficiency in Microsoft Office Suite • Preferred experience working in a ticketing or CRM system (e.g., HubSpot, Zendesk, Jira, or similar) • Previous work from home experience • Strong customer service skills; preferred experience with a range of stakeholders, including external partners and senior leadership • Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences • High school degree required

🏖️ Benefits

• Medical, Dental, and Vision Insurance with Employee Premiums Covered by HHCS at 100% and Company Cost Share for any Dependents Enrolled • $3000 Annual Company Contributions to HSAs for all Employees Enrolled in the HSA Eligible Health Plan • Unlimited Paid Time Off • Pre-Tax and Roth 401(K) Retirement Options • On-Site Gym • Free Parking • Provided Lunches 3 Times per Week in the Dallas Office