Seasonal Customer Service Support Representative

Job not on LinkedIn

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Westfield Insurance

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛡️ Insurance

🤝 B2B

👥 B2C

Insurance • B2B • B2C

Westfield Insurance is a mutually owned insurance company that provides a broad range of personal and commercial insurance products and services. Founded in 1848 and A-rated by AM Best, Westfield offers business coverages (commercial auto, property, umbrella, cyber, workers' compensation, BOP, inland marine, surety bonds), personal lines (homeowners, auto, high-value homes, condo, flood, umbrella), and specialized farm & agribusiness and specialty insurance. The company emphasizes financial strength, community commitment, digital customer tools (MyWestfield®), and value-added services such as bundled safety sensor service (Ting) for eligible policyholders.

📋 Description

• Performs assigned daily claims customer support activities • Completes FNOL entry for all lines of business following guidelines into ClaimCenter • Develops and maintains a strong working knowledge of all functions, processes, and procedures related to FNOL within ClaimCenter • Responds to claims email inquiries and ensures Customer Care Center email inbox is reviewed regularly throughout the day • Responds to inquiries from claims personnel or customers via phone or email within service level guidelines • Researches unidentified claims documents in Claims Capture within service level guidelines

🎯 Requirements

• 1+ years of previous work experience, preferably in a contact center environment • Data entry experience including being accurate with a focus on attention to details • Strong oral, written, and interpersonal communication skills • Proficient use of various core systems, office and computer equipment, and software packages • Strong customer service orientation • Basic math skills • Solid organization skills gained through previous work experiences • High School Diploma or General Education Diploma (GED) and/or commensurate experience