Bilingual Customer Service Specialist

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $17 - $23 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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HealthMark Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

📋 Compliance

Healthcare • Healthcare Insurance • Compliance

HealthMark Group is a company that specializes in managing medical records through streamlined digital solutions. They focus on optimizing the release of information for hospitals and physician practices, ensuring efficient, compassionate, and reliable service for patients requesting their medical records. By addressing the challenges of evolving regulatory requirements and staffing shortages, HealthMark aims to improve patient satisfaction and reduce the burden of audits and chart reviews for healthcare organizations.

📋 Description

• Assist clients, patients, and requestors with the status of disability and FMLA paperwork requests • Provide detailed information to clients, patients, and requestors • Record accurate and detailed notes in Med-Release for all actions • Respond promptly to high-volume customer calls and emails regarding disability and FMLA paperwork • Provide accurate, concise, and timely customer service through various channels • Build value-based customer relationships and ensure customer satisfaction • Follow established procedures, guidelines, and policies • Perform data entry and other assigned duties • Securely fax and/or email records to requestors • Monitor the FMLA email to keep messages up to date • Meet daily goals • Protect PHI and confidential client data and report suspected unauthorized access, use, or disclosure

🎯 Requirements

• Good written and verbal communication skills • Interpersonal skills to build successful working relationships with requestors, clients, and co-workers • Detail-oriented and able to resolve customer issues in a timely manner • Excellent follow-up skills and time management • Bilingual in English and Spanish • Reliable internet and a quiet background setting for remote work • Strong analytical and problem-solving skills • 1+ year of call center experience • Ability to multitask and prioritize duties • Willingness to learn • Typing speed of 50 WPM • Proficient computer skills with software applications such as Microsoft Office • High school diploma or GED required • Previous medical industry experience preferred but not required • Ability to work independently and adapt to change • Dependable, diligent, and professional attitude • Must adhere to HIPAA regulations and organizational privacy and security policies • Timely completion of required company-sponsored and regulatory training programs

🏖️ Benefits

• A collaborative and supportive work environment that values your ideas • Opportunities for professional development and career advancement • Medical, dental, and vision insurance • 401(k) matching • Remote opportunities • Paid time off • Paid volunteer day of your choice • 401(k) • Employee assistance program • Life insurance • Paid training • Work from home