Customer Support Specialist

🔥 2 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $55k - $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Granum

WebsiteLinkedInAll Job Openings

201 - 500 employees

📣 Marketing

🤝 B2B

💰 $74M Venture Round on 2022-01

Marketing • B2B

Granum is a company that operates the website granum. com. Based on the site's cookie and privacy/consent configuration, Granum runs an online presence that relies on marketing, analytics and form/CRM tools (including HubSpot, Typeform, Google, LinkedIn, Capterra and others) to manage user consent, track visitor behavior, implement forms, and run advertising and recruitment-related flows. The available information does not describe specific products or services; it primarily documents Granum's use of web analytics, marketing and recruitment tooling and cookies to support its website and digital outreach.

📋 Description

• Field Tier 1 customer inquiries via phone, email, chat, and ticketing system across products and services • Troubleshoot customer issues and resolve them with attainable solutions • Evaluate and escalate product bugs to development • Provide feedback to improve support processes • Contribute technical writing to FAQs, Help Center content, training materials, and internal documentation • Take ownership of customer issues and resolve them thoroughly, thoughtfully, and promptly • Work cross-functionally with other members of the organization

🎯 Requirements

• A bachelor’s degree or equivalent experience • Proven ability to diagnose, troubleshoot, and resolve technical issues for a SaaS product • Ability to apply sound judgment and product knowledge to deliver timely solutions • Track record of mastering new technical tools and systems • Experience providing professional, responsive, and technical B2B support • Previous experience in a high-volume support/customer service role • Analytical mindset with strong research and problem-solving skills • Technical writing skills • Ability to multitask and prioritize trouble tickets • Clear and concise communication skills • Must have proper work authorization to work for any employer in Canada or the U.S. without company sponsorship • Preferred but not required: previous SaaS startup experience, experience with ticketing systems like Intercom, and green-industry field-management knowledge

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage with multiple plan options in the U.S. • HSA/FSA accounts, disability and life insurance in the U.S. • Employer-funded HSA-based benefits plan with drug, dental, and mental health coverage in Canada • 401(k) matching for U.S. employees • RRSP matching for employees in Canada • Tailored career development conversations • Support for tools, courses, and resources for professional growth • Unlimited Paid Time Off • Paid company holidays • Company-wide winter break from December 24 to January 1