Customer Support Specialist II

🔥 1 hour ago

🏄 California, Florida, +11 more states – Remote

🏄 California – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🦬 Montana – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote

💵 $17 - $23 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vitu

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🚘 Automotive

🔌 API

☁️ SaaS

💰 Series unknown on 2015-02

Automotive • API • SaaS

Vitu is a technology company that provides end-to-end, digital vehicle lifecycle solutions connecting lenders, dealers, remarketers, consumers and government jurisdictions. Its platform and APIs power 50-state title and registration processing, electronic titling (e-titling) and the National Title Exchange (NTX), accelerated title and payoff workflows for dealers and lenders, electronic lien & title (ELT), digital signatures, VIN/NMVTIS reporting and secure payment solutions for jurisdictions. Vitu also offers fleet registration compliance, lender CMS products for title and payoff management, repossession workflows, compliance training, and developer APIs; the company is SOC 1 Type II audited and an approved NMVTIS data provider.

📋 Description

• Help customers via inbound call queue, support ticketing systems, and established customer engagement channels • Develop and maintain positive customer relationships • Respond to inquiries about company products, features, and services • Address fulfillment, billing, account management, technical, and configuration issues • Refer complex, unexpected, or recurring issues to internal experts • Respond to customer inquiries via phone, email, and chat • Provide Tier 1 and Tier 2 support for standard and recurring configuration issues, including password resets and basic DMV questions • Provide one-on-one training for new and existing customers as needed • Apply internal and security tools or processes to assess customer records and electronic information • Document customer inquiries, status, and resolution • Work across teams and follow up with customers to resolve issues • Take on special projects assigned by the Manager • Work primarily Monday–Friday, 9:00 AM–6:00 PM ET or 10:00 AM–7:00 PM ET, with occasional overtime, evening, holiday, or weekend shifts • Work a Saturday or Sunday once or twice a month in exchange for a weekday off

🎯 Requirements

• 5 years' of experience in a Department of Motor Vehicles (DMV), dealership registration and titling, vehicle registration services, or a related automotive technology or software environment • 5 years' experience in Client Services, Customer Support, Customer Service, Call Center or related functions in the technology or software industry • High school diploma or equivalent • Proven customer support or client service experience • Strong phone and email contact handling skills and active listening • Familiarity with CRM systems (HubSpot) and practices, preferred • Customer orientation and ability to adapt/respond to different types of personalities • Excellent communication and problem-solving skills • Ability to multitask, prioritize, and manage time effectively • Experience in title, registration, MVA, or dealerships preferred • Strong Automotive industry software support experience • Contact Center Operations experience, including GoTo Connect, Jira, HubSpot, Slack, Gmail, Billing, Back Office, and call monitoring

🏖️ Benefits

• Healthcare Coverage for you and your family covering Medical, Dental & Vision • Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA) • Generous PTO • Pet Insurance • Retirement Planning • ID Theft Insurance • Life and Disability Insurance • Commuter Benefits • Accident & Hospital, Critical Illness Insurance • Tuition Reimbursement • Employee-first culture • Collaborative environment • Equal and inclusive working environment • Reasonable accommodations for applicants or employees with disabilities