Customer Service Representative

Job not on LinkedIn

🔥 10 hours ago

🐊 Florida, Louisiana, +5 more states – Remote

🐊 Florida – Remote ⚜️ Louisiana – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $17 - $28 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Conduct outbound outreach and respond to member inquiries through inbound calls • Build trust through active listening, empathy, and patience while assessing members’ needs and concerns • Research and connect members with local resources related to food assistance, housing, utilities, financial support, and other community services • Provide timely follow-up so members receive needed support and information • Advocate for members by helping them navigate available resources and overcome barriers to care • Use multiple systems and tools, including multiple monitors, to document interactions and manage member support activities • Create positive member experiences and contribute meaningfully to communities

🎯 Requirements

• 1+ year of customer service experience • Excellent computer skills, including typing proficiency, multitasking between online applications, and working across multiple screens • Working knowledge of Microsoft products, including Outlook and Excel • Ability to regularly access a designated workspace free from noise and other distractions • High-speed internet with the ability to hardwire via ethernet from cable modem to PC • High school diploma or GED • Bilingual preferred and able to pass language certification, if bilingual • 1+ year of call center experience related to inbound/outbound calls preferred • Knowledge of Medicaid, specifically related to resource navigation preferred • Strong oral and written communication skills • Strong analytical and problem-solving skills • Active listening proficiency • Ability to receive feedback and embrace continuous improvement • Positive attitude and strong interpersonal skills • Ability to display empathy toward customers’ needs and concerns • Desire to contribute to positive team spirit

🏖️ Benefits

• $2,000 sign-on bonus after 9 months of service, with continuous employment required for a minimum of 12 months • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being, based on eligibility • Remote work from home