Customer Service Representative

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $17 - $19 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Assist patients and prescribers through inbound and outbound phone calls or web support • Represent Accredo to new patients joining the pharmacy • Handle medication-order scheduling, order-status updates, patient-benefit explanations, account issues, and billing inquiries • Serve as a liaison between patients and internal expert teams • Participate in extensive paid training on Accredo/Cigna systems and procedures • Handle an average of 30–50 calls daily • Adhere to scheduled work hours and meet performance metrics • Deliver basic technical, administrative, and customer service tasks • Perform simple data entry, sort requests, and maintain files

🎯 Requirements

• High School Diploma or GED required • 2+ years of customer service experience • 1+ years of Accredo Customer Service experience preferred • Proficient in Microsoft Office Suite and navigating multiple systems simultaneously • Ability to excel in a high-volume call center environment • Strong written and verbal communication skills • Organized with excellent time-management abilities • Customer-oriented and able to adapt to various patient perspectives • Must be available Monday through Friday, 8a–5p CT or 9a–6p CT • Reliable internet connectivity and a dedicated workspace free of distractions required • Home internet must use cable broadband or fiber optic service with at least 10Mbps download/5Mbps upload

🏖️ Benefits

• Extensive paid training • Annual bonus plan eligibility • Medical insurance • Vision insurance • Dental insurance • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Remote work arrangement • Dedicated workspace and internet connectivity requirements for home working