Customer Experience Representative I

🔥 14 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Blue Stream Fiber

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📡 Telecommunications

Telecommunications

Blue Stream Fiber has been serving Florida for over 45 years, providing exceptional Internet, TV, and Phone services. The company has invested significantly in building fiber infrastructure to deliver high-speed internet and high-definition cable television. Their offerings include residential and commercial phone services, symmetrical internet speeds, whole-home managed WiFi, and innovative set-top boxes. Blue Stream Fiber is committed to personalized customer service and developing strong community connections with reliable telecommunications solutions.

📋 Description

• Handle inbound customer calls focused on account and billing inquiries, including payments, account changes, and service upgrades/downgrades • Provide Tier I technical troubleshooting for connectivity, signal checks, equipment reboots, and outage identification • Navigate multiple computer systems to identify, troubleshoot, and resolve technical issues • Document customer interactions and update records to maintain complete service histories • Maintain professionalism and customer service standards • Participate in training sessions on company products and services • Upsell products or services to existing customers • Escalate unresolved or complex issues to the appropriate next-level support • Meet or exceed manager- and department-set KPIs • Perform other assigned duties • Report to the Customer Experience Supervisor

🎯 Requirements

• Must live in Florida • Must be available to work a schedule with variable start times and may include overnights, weekends (Saturday, Sunday or both are possible) and holidays • High school diploma or equivalent • Bilingual (English/Spanish) a plus • Excellent communication and interpersonal skills • Basic computer proficiency and familiarity with CRM systems and Microsoft Office • Two years of related experience in a call center environment preferred • Minimum internet speed of 50 Mbps download and 10 Mbps upload; a speed test is required and results must be submitted • A designated work area free from distractions or interruptions • Availability to participate in mandatory phases of virtual training over the first two months of employment and ability to complete all mandatory training without interruption • Ability to handle multiple tasks and work in a fast-paced environment • Strong problem-solving skills and attention to detail

🏖️ Benefits

• Medical, Dental and Vision • PTO & Holidays • 401K + Match • Life Insurance • FSA & HSA • Short Term/Long Term Disability • Legal Plan Support & EAP