Director, Pharmacy Client Management

Job not on LinkedIn

🕒 May 17

🌵 Arizona, California, +3 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🦌 Connecticut – Remote 🗽 New York – Remote 🌲 North Carolina – Remote

💵 $68k - $174.1k / year

⏰ Full Time

🔴 Lead

💊 Pharmacist

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Lead a team of account executives to drive strategic and operational excellence, client satisfaction, retention, and growth • Provide strategic direction and operational oversight to the account executive team • Coach, mentor, and develop team members • Assign and manage account executive portfolios • Build and maintain consultative partnerships with senior client stakeholders • Serve as the primary escalation point for client issues • Facilitate strategic client discussions, review service performance, identify growth opportunities, and execute retention strategies • Gather and act on client feedback to improve service delivery • Develop standard operating procedures and reporting requirements • Establish contract performance tracking methodologies and prevent recurring issues • Collaborate with cross-functional partners on process improvements and enterprise alignment • Lead contract negotiations and pricing for new business and renewals • Participate in RFP processes and provide account leadership during implementations • Support consultant engagement strategies to expand market presence • Manage budgets, revenue goals, staffing, and resource allocation • Oversee employee relations, conflict resolution, and performance management • Attend face-to-face customer meetings as needed • Perform additional responsibilities as assigned

🎯 Requirements

• Bachelor’s degree or equivalent work experience • Minimum 6 years of client services experience in healthcare or pharmacy benefit management • Preferably experience with self-funded health plans • Minimum 4 years of leadership or people management experience • Deep understanding of the pharmacy benefit management (PBM) industry • Expertise in pharmacy trends and plan benefits • Exceptional interpersonal skills to facilitate meetings, resolve conflicts, build consensus, and influence stakeholders • Strong organizational and prioritization skills • Ability to manage multiple complex projects under pressure and tight deadlines • Proven ability to create a compelling vision, inspire action, and deliver team results • Demonstrated success in strategic planning, client retention, and product adoption • Analytical skills to develop solutions for complex client challenges • Experience working effectively in a matrixed team environment • Experience leading cross-departmental initiatives • Track record of identifying improvement opportunities and leading process change • Experience in PBM client management or sales leadership preferred • Ability to travel up to 30% of the time • Flexibility to work outside standard business hours as needed

🏖️ Benefits

• Sales Incentive Commissions • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • Comprehensive benefits package for colleagues and their families