Employee Assistance Program Customer Support Associate

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $18 - $31 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Serve as the first point of contact for members seeking emotional support, behavioral health resources, and employee assistance services through Aetna's Resources for Living Employee Assistance Program • Respond to member inquiries via phone, video, and live chat • Assess member needs and connect individuals to behavioral health, employee assistance, and community resources • Provide information, guidance, referrals, and benefit education • Recognize warning signs, de-escalate challenging situations, and facilitate clinical transfers when appropriate • Support members and their families while adhering to program policies and service standards • Accurately document interactions and maintain confidentiality • Navigate multiple systems simultaneously in a fast-paced, service-focused environment

🎯 Requirements

• 1-2 years of experience in a call center, help line, customer support, or similar virtual service environment • 1 year of experience in a social service, behavioral health, psychological, human services, or client support role • Strong verbal communication, active listening, and interpersonal skills • Ability to remain calm and supportive during emotionally challenging or crisis situations • Strong computer skills with the ability to navigate multiple systems simultaneously • Reliable, hardwired broadband or fiber internet connection required • High school diploma or equivalent required • Sat-Wed, 1:00 PM-9:30 PM EST shift availability • Preferred: experience supporting individuals in behavioral health, employee assistance, crisis support, or related helping professions • Preferred: experience working in a high-volume customer service environment • Preferred: bilingual language skills

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program in addition to base pay • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being