Health Advocate – Inbound/Outbound Calls

Job not on LinkedIn

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $17 - $34 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Make inbound and outbound calls to members and providers to help obtain healthcare visits, screenings, vaccinations, and medication refills • Work through barriers that stand in the way of members’ good health • Deliver the best member experience through professional, empathetic conversations • Educate members to help them make healthy decisions • Accurately document conversations in members’ health records • Explain benefits for specific screenings and medications • Assist members with important health services, medications, and resources to improve Star health outcomes • Escalate issues for resolution when needed

🎯 Requirements

• High School diploma or G.E.D. • Professional communication skills • Strong active listening and interpersonal skills • High computer literacy, including ability to troubleshoot issues • Proficiency with Windows, web-based applications, and digital communication tools • Reliable high-speed internet connection of at least 50 Mbps • Suitable remote workspace • Hard-wired computer connectivity required; DSL, satellite, and wireless broadband are not permitted • 2+ years of experience with call center or outreach involving members/consumers • Bilingual or multilingual candidates heavily preferred • Experience with HEDIS screening measures preferred • Experience with behavior change preferred • 1+ year of experience with production expectations or high-volume calls heavily preferred • 3+ years of experience in a healthcare setting preferred • Medical certification preferred

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting colleagues’ and families’ physical, emotional, and financial well-being