Health Advocate – Inbound/Outbound Calls

Job not on LinkedIn

🔥 0 minutes ago

🌽 Illinois, Kentucky, +3 more states – Remote

🌽 Illinois – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote

💵 $17 - $28 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Make inbound and outbound calls to members and providers to schedule healthcare visits, screenings, vaccinations, and medication refills • Work through barriers that prevent members from achieving good health • Deliver a professional and empathetic member experience • Educate members to support informed health decisions and improve health outcomes • Explain benefits related to screenings, medications, activities, and follow-up care • Assist members with appointments, medication refills, and health-service resources • Accurately document conversations in members’ health records • Answer questions, resolve issues, and escalate issues when needed • Meet business metrics and performance goals • Complete four weeks of virtual training, potentially on a different shift temporarily

🎯 Requirements

• High School Diploma or G.E.D. • Professional communication skills • Strong active listening and interpersonal skills • High computer literacy, including ability to troubleshoot issues • Proficiency with Windows, web-based applications, and digital communication tools • Reliable high-speed internet connection of at least 50 Mbps • Suitable remote workspace • Hard-wired computer connectivity; DSL, satellite, and wireless broadband are not permitted • Applicants must reside in KY, LA, VA, or IL • Ability to work one of the following shifts: 9a–5:30p, 10a–6:30p, 11a–7:30p, 12p–8:30p, or 1p–9:30p • Bilingual or multilingual candidates heavily preferred • Experience with HEDIS screening measures preferred • Experience with behavior change preferred • Experience in a mental health background preferred • Experience in community health preferred • 1+ year of experience with production expectations or high-volume calls heavily preferred • 2+ years of experience with call center or outreach involving members/consumers • 3+ years of experience in a healthcare setting • Medical certification such as certified nursing assistant or medical assistant preferred • Ability to work independently, apply critical thinking, multitask, prioritize, adapt to a fast-paced changing environment, and maintain professionalism

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting colleagues’ and families’ physical, emotional, and financial well-being