Behavioral Health Member Advocate

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Take back-to-back phone calls from members and providers, with calls lasting about 8–10 minutes • Triage and conduct intake for risk of harm and substance use concerns • Communicate eligibility and quote benefits • Assist with scheduling appointments and providing referrals • Advise on authorization requirements • Use resources and independent judgment to provide accurate information, exceptional service, and first-call resolution • Collaborate with matrix partners • Coordinate seamless handoffs to clinical teams for timely support • Navigate multiple systems and applications across multiple screens, sometimes up to nine programs at once

🎯 Requirements

• Bachelor’s degree in psychology, social work, or a related field, or bachelor’s degree in another field plus 2+ years of behavioral health experience • Customer service experience • Strong time management and multitasking abilities • Proficiency with typing and PC usage • Must remain at the workstation while handling calls from a phone queue • Must work a structured 8-hour shift between 7:00 AM and 7:00 PM CST • Training schedule: Monday–Friday, 8:30 AM–5:00 PM CST • For home work, cable broadband or fiber optic internet service with at least 10Mbps download and 5Mbps upload

🏖️ Benefits

• Annual bonus plan eligibility • Medical insurance • Vision insurance • Dental insurance • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Cable broadband or fiber optic internet service requirement for home work (minimum 10Mbps download/5Mbps upload)