Health Advocate – Outbound Calls

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🔥 0 minutes ago

⚜️ Louisiana, Montana, +3 more states – Remote

⚜️ Louisiana – Remote 🦬 Montana – Remote 🌲 North Carolina – Remote 🎸 Mississippi – Remote 🔔 Pennsylvania – Remote

💵 $17 - $28 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Make inbound and outbound calls throughout the working day to members and providers regarding healthcare visits, screenings, vaccinations, and medication refills • Work through barriers that stand in the way of members’ good health • Deliver the best member experience through professional, empathetic conversations • Educate members to help them make good health decisions that improve their health • Accurately document conversations in members’ health records • Help Medicare members learn about and complete important health screenings and activities • Explain benefits for specific screenings and medications • Talk to providers and members to assist with health services, medications, and resources that improve Star health outcomes • Escalate issues for resolution and meet business metrics and goals

🎯 Requirements

• Advanced experience with Windows-based applications • 6 months of call center experience • High computer literacy, including ability to troubleshoot issues • Strong active listening and interpersonal skills • High school diploma or G.E.D. • Hard-wired connectivity required; DSL, satellite, and wireless broadband are not permitted • Reliable high-speed internet connection of 100–200 Mbps or above • Suitable remote workspace • Professional communication skills • Ability to work independently, apply critical thinking, multitask, prioritize, and adapt to a fast-paced changing environment • Bilingual or multilingual candidates preferred • Experience with pharmacy terms preferred • Experience with behavior change preferred • Experience with call center or outreach involving members/consumers preferred • 3+ years’ experience in a healthcare setting preferred • Medical certification, such as certified nursing assistant or medical assistant, preferred • Ability to meet business metrics and goals • Ability to handle pressure and remain calm and positive in all situations

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being, based on eligibility