Behavioral Health Member Advocate

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Take back-to-back phone calls from members and providers, with calls lasting approximately 8–10 minutes • Triage and conduct intake for risk of harm and substance use concerns • Communicate eligibility and quote benefits • Assist with scheduling appointments and providing referrals • Advise on authorization requirements • Use resources and independent judgment to provide accurate information, exceptional service, and first-call resolution • Collaborate with matrix partners and coordinate seamless handoffs to clinical teams • Navigate multiple systems and applications across multiple screens while on calls, sometimes using up to nine programs at once

🎯 Requirements

• Bachelor’s degree in psychology, social work, or a related field, or bachelor’s degree in another field plus 2+ years of behavioral health experience • Customer service experience • Strong time management and multitasking abilities • Proficiency with typing and PC usage • Must remain at the workstation while handling calls from a phone queue • Training schedule: Monday–Friday, 8:30 AM–5:00 PM CST • Permanent 8-hour shift between 7:00 AM and 7:00 PM CST, based on business need • For home work, cable broadband or fiber optic internet service with at least 10 Mbps download and 5 Mbps upload is required

🏖️ Benefits

• Annual bonus plan eligibility • Medical benefits • Vision benefits • Dental benefits • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Tobacco-free policy