Patient Success Advocate

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Cadence Health, Inc.

WebsiteLinkedInAll Job Openings

1 - 10 employees

Cadence Health is an Atlanta-based consulting company bringing proven system engineering tools and methods to performance improvement in healthcare. We provide a wide range of services, from on-site manager training to interim support and project work.

📋 Description

• Provide courteous and professional assistance to customers via phone, email, and chat, addressing inquiries, troubleshooting technical issues, rescheduling appointments, and providing solutions in a timely manner. • Educate customers on the features, functionalities, and benefits of our Cadence technology products and services, empowering them to maximize medical device usage. • Conduct follow-up communication with customers to ensure their issues have been resolved satisfactorily, gather feedback on their experience, and provide additional assistance if needed. • Appropriately escalate patient concerns to the necessary care delivery teams, ensuring that complex issues are addressed promptly and efficiently. • Execute patient engagement and retention initiatives across the Cadence remote monitoring program. • Draft patient communications and summarize call interactions using AI-assisted tools, applying independent judgment to ensure accuracy and appropriateness for each patient. • Document patient interactions accurately across applicable systems to support care team visibility and continuity of care.

🎯 Requirements

• Multi-channel (voice, email, SMS) help desk experience where you interact directly with the consumer. Experience with Zendesk is a plus. • Experience in a customer-facing healthcare related field (advocacy, health system, insurance) providing incredible service and helping patients/members navigate the complex healthcare system; experience working with Medicare patients. • Previous experience working in a metrics-driven position; ability to problem solve, ask probing questions, and troubleshoot; ability to identify trends and raise them proactively, ideally with suggestions or solutions. • Prior experience working in a remote work environment; home office setups must have consistently stable wifi with strong upload and download speeds, and a wifi speed test is required before participating in the interview process to verify that these standards are met. • Ability to represent Cadence and become a building block of an amazing culture and future; willingness to receive and provide feedback with positive intent; eagerness to continue to learn and grow. • Remote patient monitoring support experience is a plus. • Fluency with AI productivity tools (such as Gemini, Notion AI, or comparable platforms) and comfort applying them to structured workflows, reporting, and process documentation.

🏖️ Benefits

• Competitive pay & equity* • Fully remote • Comprehensive health coverage: Medical, dental & vision • Paid time off • 401k plan + matching • Paid parental leave • Home office stipend