Patient Success Advocate

Job not on LinkedIn

🕒 August 5

🇺🇸 United States – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 43%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cadence Health, Inc.

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

💼 Consulting

Healthcare • Consulting

Cadence Health, Inc. is an Atlanta-based consulting company that specializes in performance improvement within healthcare by applying proven system engineering tools and methods. The company offers a wide range of services including on-site manager training, interim support, and project work. Cadence Health focuses on creating sustainable change in organizations by working collaboratively with staff to enhance processes and workflows, ensuring that healthcare providers can maintain improvements independently long after consulting support ends.

📋 Description

• Provide professional customer assistance via phone, email, and chat • Address inquiries, troubleshoot technical issues, reschedule appointments, and provide timely solutions • Educate customers on Cadence technology products and services and help them maximize medical device usage • Follow up with customers to confirm issue resolution, gather feedback, and provide additional assistance • Escalate patient concerns to appropriate care delivery teams • Execute patient engagement and retention initiatives across the remote monitoring program • Draft patient communications and summarize call interactions using AI-assisted tools • Apply independent judgment to ensure communications are accurate and appropriate for each patient • Document patient interactions across applicable systems to support care team visibility and continuity of care

🎯 Requirements

• Multi-channel (voice, email, SMS) help desk experience interacting directly with consumers; Zendesk experience is a plus • Experience in a customer-facing healthcare-related field, such as advocacy, health system, or insurance • Experience helping patients/members navigate the complex healthcare system • Experience working with Medicare patients • Previous experience in a metrics-driven position • Ability to problem solve, ask probing questions, troubleshoot, identify trends, and proactively raise suggestions or solutions • Prior experience working in a remote work environment • Home office with consistently stable Wi-Fi and strong upload/download speeds; Wi-Fi speed test required before the interview process • Fluency with AI productivity tools such as Gemini, Notion AI, or comparable platforms • Comfort applying AI productivity tools to structured workflows, reporting, and process documentation • Ability and willingness to receive and provide feedback with positive intent • Eagerness to continue learning and growing • Remote patient monitoring support experience is a plus

🏖️ Benefits

• Competitive pay & equity* • Fully remote • Comprehensive health coverage: Medical, dental & vision • Paid time off • 401k plan + matching • Paid parental leave • Home office stipend