Cadence Health, Inc.
1 - 10 employees
🏥 Healthcare
đź’Ľ Consulting
Healthcare • Consulting
Cadence Health, Inc. is an Atlanta-based consulting company that specializes in performance improvement within healthcare by applying proven system engineering tools and methods. The company offers a wide range of services including on-site manager training, interim support, and project work. Cadence Health focuses on creating sustainable change in organizations by working collaboratively with staff to enhance processes and workflows, ensuring that healthcare providers can maintain improvements independently long after consulting support ends.
Patient Success Advocate
Likely ghost job
đź•’ August 5
🇺🇸 United States – Remote
đź’µ $20 - $22 / hour
⏰ Full Time
🟡 Mid-level
đźź Senior
đź‘» Ghost score 64%
Where this job comes from
Posted on Cadence Health, Inc.'s careers page, not through a job board
First seen by Remote Rocketship August 5
Still open on Cadence Health, Inc.'s site. Checked 6 hours ago.
Cadence Health, Inc.
1 - 10 employees
🏥 Healthcare
đź’Ľ Consulting
Healthcare • Consulting
Cadence Health, Inc. is an Atlanta-based consulting company that specializes in performance improvement within healthcare by applying proven system engineering tools and methods. The company offers a wide range of services including on-site manager training, interim support, and project work. Cadence Health focuses on creating sustainable change in organizations by working collaboratively with staff to enhance processes and workflows, ensuring that healthcare providers can maintain improvements independently long after consulting support ends.
đź“‹ Description
• Provide courteous and professional assistance to customers via phone, email, and chat • Address inquiries and troubleshoot technical issues • Reschedule appointments and provide timely solutions • Educate customers on Cadence technology products and services and maximize medical device usage • Conduct follow-up communication, gather feedback, and provide additional assistance • Escalate patient concerns to necessary care delivery teams • Execute patient engagement and retention initiatives across the remote monitoring program • Draft patient communications and summarize call interactions using AI-assisted tools • Apply independent judgment to ensure communication accuracy and appropriateness • Document patient interactions across applicable systems to support care team visibility and continuity of care
🎯 Requirements
• Multi-channel (voice, email, SMS) help desk experience where you interact directly with the consumer; experience with Zendesk is a plus • Experience in a customer-facing healthcare related field (advocacy, health system, insurance) providing incredible service and helping patients/members navigate the complex healthcare system • Experience working with Medicare patients • Previous experience working in a metrics-driven position • Ability to problem solve, ask probing questions, and troubleshoot • Ability to identify trends and raise them proactively, ideally with suggestions or solutions • Prior experience working in a remote work environment • Home office setup with consistently stable Wi-Fi and strong upload and download speeds; Wi-Fi speed test required before participating in the interview process • Remote patient monitoring support experience is a plus • Fluency with AI productivity tools such as Gemini, Notion AI, or comparable platforms • Comfort applying AI productivity tools to structured workflows, reporting, and process documentation • Willingness to receive and provide feedback with positive intent • Eagerness to continue to learn and grow
🏖️ Benefits
• Competitive pay & equity* • Fully remote • Comprehensive health coverage: Medical, dental & vision • Paid time off • 401k plan + matching • Paid parental leave • Home office stipend
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