Patient Experience Advocate

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Harris & Harris

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1968

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Private equity on 2019-11

Healthcare • Consulting • Logistics

Harris & Harris is a debt collection and accounts receivable management firm that specializes in omnichannel communications and technology-driven recovery solutions for clients across government, toll authorities, healthcare, telecommunications, utilities, and banking. The company emphasizes customized recovery programs, strong security and compliance practices, robust reporting and analytics, and tailored consumer engagement (including mobile/text-to-pay). It offers professional services to increase recovery rates and improve consumer experience while maintaining strict data security and regulatory certifications.

📋 Description

• Schedule patients and provide insurance information and explanations • Collect balances of delinquent accounts • Make outbound and receive inbound calls via an automated system • Maintain supporting chronological notes • Research and respond to incoming questions • Schedule appointments in a centralized scheduling system • Document account notes • Facilitate the pre-authorization of diagnostic exams • Explain financial responsibilities for services received • Act as liaison between patients/families and insurance companies • Comply with regulatory compliance areas, policies and procedures

🎯 Requirements

• High School Diploma or equivalent required • Experience in call center environment • Experience with Epic system or similar a plus • Excellent phone and written communication skills • Knowledge of HIPAA and other governing regulations

🏖️ Benefits

• Medical, Dental, and Vision insurances from premium providers • 401K with matching • Company paid Accident and Disability Insurance • Long Term Disability Insurance • EAP and Travel Assistance • Tuition Reimbursement • Paid Time Off and Wellness Days • Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more.