Senior Member Services Advocate

Job not on LinkedIn

🕒 July 28

🇺🇸 United States – Remote

💵 $25 / hour

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Businessolver

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

💰 Private Equity Round on 2021-12

Businessolver, founded in 1998, is a trusted partner in benefits administration technology. With over two decades of experience, we aim to delight clients by transforming benefits administration into a year-round journey, driven by our core values. Our proprietary platform offers a personalized benefits experience for employees, empowering informed decision-making and cost control.

📋 Description

• Provide outstanding support to inbound callers regarding Health Spending Account, COBRA, Retiree or Exchange inquiries and requests • Assist with enrollment related to Health Spending Account, COBRA, Retiree or Exchange programs • Answer inbound calls professionally, with high energy and a positive attitude • Respond accurately and thoroughly to caller inquiries and document call details • Ensure compliance in all areas of processing and complete transactions timely and accurately • Take accountability for the entire process from receipt of work to resolution • Understand Businessolver’s business, clients’ businesses, and processes to help others effectively • Work under general supervision following established procedures

🎯 Requirements

• 3+ years’ experience with Health Spending Account, COBRA, Retiree or Exchange is required and non-negotiable • Strong customer-centric mindset • Comfort level with technology • Ability to diagnose and own technology issues • Embracing new technology as it is integrated into the organization • Strong people skills • Exceptional phone etiquette and communication skills • Team player mentality • Availability for an 8-hour shift Monday–Friday between 8:30 AM and 7:00 PM CST

🏖️ Benefits

• Comprehensive benefits package for benefit-eligible full-time or part-time employees • Background checks, identity verification, and reference checks as part of the hiring process