Inbound Patient Account Services Coordinator

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🔥 0 minutes ago

🏈 Ohio, Michigan, +1 more states – Remote

🏈 Ohio – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote

💵 $17 - $28 / hour

⏰ Full Time

🟢 Junior

💰 Account Manager

🚫👨‍🎓 No degree required

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Develop a deep understanding of CVS Specialty processes and learn how customer service impacts a patient’s journey from order to reimbursement for services • Helping patients to navigate complex billing and reimbursement processes to assure efficient and timely billing and reimbursement for services • Build a trusting relationship with patients by engaging in meaningful and relevant conversation • Manage difficult or emotional situations, responding promptly to patient needs, and demonstrating empathy and a sense of urgency when appropriate • Accurately and consistently document each interaction in the appropriate Revenue Cycle system • Record, review, and take next steps to follow-up and resolve patient concerns • Gather and examine patient information to determine eligibility for payment plans • Meet call center metrics that include call volume and call quality • Use technology to effectively liaison with other departments across CVS Specialty • Demonstrate an outgoing, enthusiastic, professional, and caring presence over the telephone

🎯 Requirements

• 6 months experience in healthcare billing, reimbursement, collections practices, and/or infusion services • Experience with computers, including 1+ years working with Microsoft Word, Outlook, and Excel • Effective written and verbal customer service skills • Ability to work independently and on a team • Ability to offer emotional support and empathy • Flexibility with work schedule to meet business needs, including but not limited to 8-hour work shifts from 8:00am – 8:00pm EST (Monday – Friday)

🏖️ Benefits

• Medical, dental, and vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources, based on eligibility