Manager, Client Operations

Job not on LinkedIn

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $60.3k - $132.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Serve as the main operational contact for clients and internal stakeholders • Lead a matrix of roles to align client success strategy with projects and resources • Partner with senior account management and enterprise client leadership on client priorities • Manage client conversations about timing, expectations, and problem resolution • Prioritize competing work demands and communicate priorities and handoffs • Lead program implementations across member outreach, data ingestion, reporting, and network activation • Build and maintain relationships with key stakeholders • Reconcile client deliverables against SOW requirements • Document client requirements for program success • Oversee client meeting documentation, data entry, minutes, and action items • Oversee client direct mail and email campaigns • Manage ad-hoc reporting projects and monitor success • Forecast and communicate updates and escalations • Submit and track tickets for client requests • Manage internal tracking, documentation, and client responses for member grievances • Provide backup account coverage for the Client Success Executive • Manage team utilization, project alignment, and resource allocation • Present complex concepts to clients through data presentations, speaking, and writing • Oversee client-facing deliverables, custom data and reporting requirements, and program metrics using automated operational systems

🎯 Requirements

• 4 to 6 years of healthcare account operation experience, managing complex programs with high executive visibility • 2 to 4 years of experience planning, resourcing, and executing client-visible projects across product, technical, and delivery teams • 2 to 4 years of stakeholder management experience • 1 to 4 years of experience motivating across teams and building and mentoring colleagues • Strong client communication skills, including delivering bad news while maintaining a strong working relationship • Prior experience using Power BI and Asana • Ability to learn details quickly to coach others or solve complex problems • 1+ years of experience tying operational solutions to client or process problems • Ability to travel 3–4 days up to 6 times a year • 2+ years of experience facilitating and presenting to clients and matrixed teams several times a week • Proven track record of reviewing and organizing data in Excel • Experience using Google Suite, including Gmail, Sheets, and Slides • Bachelor's degree in business, economics, operations management, or related field, or equivalent combination of experience and training • Knowledge of Medicare, Medicaid, and Commercial plan structures • 1+ years of experience with healthcare risk and quality standards • Understanding of SQL data structures and queries • Use of AI agents to find answers in data • Understanding of STARs, CAHPs, and HEDIS • 1+ years of demonstrated expert knowledge of client data use in Signify programs • 1+ years of documented expert knowledge of Member Journey materials in Signify programs

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • CVS Health bonus, commission or short-term incentive program in addition to base pay