Manager, Digital Product

Job not on LinkedIn

🕒 2 days ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $60.3k - $132.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Work across product, engineering, clinical, and operations to ensure model works reliably in real-world conditions • Own the end-to-end execution and evolution of the Hybrid Visit experience • Support the delivery across the full Hybrid Visit lifecycle including scheduling and pairing, in-home workflows, virtual interactions, documentation, and downstream processes such as billing, labs processing and post-visit care coordination • Identify and resolve failure points in real-world execution improving reliability, member and clinician experience, and overall visit performance • Work across multiple systems and domains to ensure seamless flow from targeting and scheduling through completion and post-visit workflows • Define, monitor and communicate key operational and product performance metrics to support continuous improvement, cross-functional alignment and scaling decisions • Collaborate with internal stakeholders to align on goals, capture feedback, and support decision-making processes • Partner closely with stakeholders to establish a network of lower licensure clinicians to support the Hybrid Delivery Model • Gather feedback, identify workflow pain points, and translate operational learnings into prioritized product and process improvements.

🎯 Requirements

• 5+ years of experience in product management, product development or operational product management within healthcare or health technology • Bachelor's degree at a minimum • Advanced degree preferred, particularly focused in business, finance, engineering and/or healthcare • Proven ability to deliver complex cross-functional initiatives from concept through execution in ambiguous, fast changing environments • Strong operational and systems thinking, with experience working across interconnected workflows, platforms, or operational processes involving multiple stakeholders and dependencies • Ability to identify operational risks, and support pragmatic decision-making across clinical, operational, and technical teams • Comfortable working across multiple teams to drive alignment and execution • A passion for innovation and building new products or care delivery models that improve healthcare access, experience, and outcomes • Strong analytics and creative problem solving skills, with the ability to frame problems, synthesize insights and propose actionable solutions • Proficiency with product development concepts and tools (e.g., JIRA, Confluence, Figma, Lucid), agile methodologies, user journeys, and product documentation • Familiarity with healthcare delivery, clinical workflow, or hybrid/virtual care models is preferred • Strong written and verbal communication skills; able to create clear narratives and influence stakeholders.

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs