Manager, Service Operations

Job not on LinkedIn

🔥 15 hours ago

🏈 Alabama, Arizona, +42 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $54.3k - $159.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Facilitate and oversee execution of renewal processes, reporting-related programs, and operational workflows • Lead daily case call discussions and review complex Salesforce cases to support timely resolution and consistent execution • Serve as a primary point of contact for Client Management throughout the renewal process • Coach and guide team members through training, education, and day-to-day support • Partner with internal and external stakeholders to gather requirements, assess operational needs, identify risks, and support mitigation planning • Provide regular status updates, address operational concerns, and escalate issues as needed • Identify, recommend, and help implement process improvements and best practices • Lead and support internal team initiatives involving process improvements, workflow enhancements, reporting refinements, and operational changes • Provide leadership, mentorship, and workflow direction to support a collaborative and high-performing team environment

🎯 Requirements

• 5 to 7 years of reporting experience • 3 to 5 years of experience working with Salesforce and the insurance renewal process • 3 to 5 years of health insurance group benefits experience • Demonstrated experience managing or guiding complex workflow in a renewal, reporting, or case-driven operational environment • Strong working knowledge of renewal processes, reporting expectations, stakeholder support, and case management practices • Strong problem-solving and decision-making skills • Demonstrated growth mindset, including agility and the ability to develop yourself and others • Strong execution and delivery skills, including planning, prioritizing, and supporting work in a fast-paced operational setting • Ability to coach team members and provide clear operational guidance grounded in real process knowledge • Direct experience supporting Renewal and Reporting team processes and workflows • Advanced experience with Salesforce case management, reporting, and dashboard tools • DG experience • Tableau experience • Bachelor's degree preferred, or equivalent specialized training or relevant professional qualification

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • CVS Health bonus, commission or short-term incentive program in addition to base pay